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Related: Editorials & Other Articles, Issue Forums, Alliance Forums, Region ForumsAirline CEO says travelers trying to avoid paying for carry-on luggage are 'shoplifters'
https://finance.yahoo.com/news/airline-ceo-says-travelers-trying-171846258.htmlIn an interview with Reuters published on Tuesday, Barry Biffle hit back at accusations from the Senate that the low-cost airline company is exploiting customers with junk fees charging separately for basic amenities, such as carry-on luggage, and unbundling services that used to be covered by the cost of an airline ticket.
The Senates Homeland Security Permanent Subcommittee on Investigations claimed in a recent report that Frontier and Spirit Airlines paid $26 million in 2022 and 2023 to gate agents for catching passengers who attempted to avoid carry-on fees.
Frontier personnel can earn as much as $10 for each bag a passenger is forced to check at the gate, the report said, adding that an unnamed Frontier official told the Subcommittee that bag policy enforcement was necessary because the airline does not want customers to be taking more or stealing from the airline.
In response, Biffle defended the budget airlines practice by arguing that avoiding baggage fees is unfair to passengers who comply with the rules.
These are shoplifters. These are people that are stealing, he told Reuters. Its not equitable to everyone who follows the rules.
Coventina
(28,013 posts)Sneederbunk
(15,392 posts)sakabatou
(43,259 posts)Biffle POV:
?si=CFIjd7PT3LWPPGZqSundee POV: ?si=LWhs5Yd_N3iZUtEe
tonekat
(2,052 posts)Biff Tanner?
Biffle, Biff. Biff, Biffle.
NBachers
(18,196 posts)sakabatou
(43,259 posts)intheflow
(29,054 posts)BannonsLiver
(18,217 posts)33taw
(2,922 posts)FSogol
(46,728 posts)LearnedHand
(4,224 posts)tenderfoot
(8,879 posts)I know you didn't explicitly come out and say it but your comment has that vibe.
FSogol
(46,728 posts)33taw
(2,922 posts)Irish_Dem
(59,727 posts)Lancero
(3,109 posts)gopiscrap
(24,219 posts)sakabatou
(43,259 posts)Irish_Dem
(59,727 posts)The airlines are the victims.
The customers are the bad guys.
This is how they justify robbing their customers every minute of every day.
question everything
(49,092 posts)CNN Airlines have pocketed billions of dollars in so-called junk fees by charging customers extra to select a seat or to carry on bags, according to a Senate subcommittee report published on Tuesday.
The report said some airlines have even paid workers cash incentives to identify customers trying to avoid fees for carry-on bags.
From 2018 to 2023, five US airlines made more than $12 billion on seat selection fees alone, an unbundled cost that used to be included as part of an airline ticket.
The report, from the Senate Permanent Subcommittee on Investigations, said that in 2023, United Airlines charged as much as $319 for an extra legroom seat, Spirit Airlines charged as much as $299, Delta Air Lines charged as much as $264, Frontier Airlines charged $141 and American Airlines charged as much as $140.
https://www.cnn.com/2024/11/26/business/airlines-junk-fees/index.html
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So who is the bandit? The thief, the robber?
Permanut
(6,714 posts)Irish_Dem
(59,727 posts)ironman99
(131 posts)Which is why I will never fly Frontier.
Don't tell me how cheap the seat is, add in all the fees first, so that I get a real price. A $99 flight to Texas is really $350 if you add in baggage checked, carry-on or what ever. Oh and add $100 for selecting my seat.
Don't BS me about how cheap my seat is.
milestogo
(18,274 posts)I don't travel for my job now but in the past I did. Over and over again I would see people in "business dress" bring two bags aboard the plane and stuff them in the overhead bins. This means that the rest of us, who followed the rules, couldn't even find room to stow the one carry on bag that we brought.
I think these people were in a hurry to get somewhere and didn't want to wait for baggage after deplaning. They didn't care if it broke the rules and inconvenienced everyone else. And the flight attendants weren't going to enforce anything so they got away with it over and over again.
EdmondDantes_
(116 posts)suitcase. Some of that is the airline's fault for charging for bags instead of just having it be part of your ticket, but some of that is the passengers not wanting to wait for baggage and risking having your bag damaged/lost.
SWBTATTReg
(24,337 posts)them. The rest of us, following the rules, etc., have to then stand in line, waiting until these people locate a spot for their oversized luggage that they didn't want to pay for.
It's a pain in the you-know-what, and selfish. Pay the extra fee and be considerate. Just how often do you travel, that this fee gets to be excessive?
Added: My sister, who lived on the calif./washington coasts, would ship her things to me, instead of lugging her luggage around, so she literally was hands-free, and so very nice, not to have to lug that heavy luggage etc. around. Very clever, my sister was.
ProfessorGAC
(70,619 posts)...I think EVERYONE flying is in a hurry.
The difference between some and folks like you & me, is that we know everyone is in a hurry. So, we play by the rules.
I used to just check my bag at the counter. Almost always except a day-trip or in one night out the next afternoon.
Then, I would never be one of "those guys".
Sounds like you refused to be one, too.
milestogo
(18,274 posts)I noticed what they were doing but I didn't feel that I should do it myself. That would have made things worse for more people.
ProfessorGAC
(70,619 posts)I think I conflated the "miles" in your screenname to a man's name.
But, the sentiment stands. We wouldn't do what we've seen others do because they think their time is so much more valuable than everybody else's time.
I flew enough, and on long international flights, that I seldom flew coach. There was almost always enough storage in those cabins, and I STILL checked my bags 95%+ of the time.
For me, everybody's time is valuable.
Celerity
(46,866 posts)Maru Kitteh
(29,233 posts)RobinA
(10,197 posts)Ya mean from the companies that have one hand in my pocket for fees and the other hand out for billions of tax dollars?
Docreed2003
(17,884 posts)Are, checks notes, STEALING??! From whom, your bottom line? This has to be one of the most tone deaf things I've ever heard a CEO say in public. At the end of the day, we, the general public are the rubes and the marks, and the corporate rulers and the con artists running the show
Asa13
(43 posts)Irish_Dem
(59,727 posts)The airlines constantly rip off their customers.
Johonny
(22,243 posts)It's an unfun experience where the service is absolute crap compared to 30 to 40 years ago. It's an example of how the service economy is truly a complete failure. The one thing you don't get is service.
Basso8vb
(458 posts)Plus I don't fit in coach being well over 6 feet tall.
durablend
(8,020 posts)Hekate
(95,297 posts)Meowmee
(6,125 posts)That you have to pay for carry-on luggage. I thought youre just allowed to bring at least one bag with you, which is what I used to do. In fact I would have my purse and then a small bag. I once took one of my cats with me to visit my brother in Ohio. But I paid for her and she sat with me on the seat next to me, I think or under my seat. I cant remember now on the way home our plane had a landing incident where we couldve had a crash.