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EarlG

(22,476 posts)
Tue Mar 21, 2023, 06:12 PM Mar 2023

We're aware that there is an issue with 403 errors and formatting

The two errors are likely related. The 403 error means that our firewall is blocking your connection to DU (this happens from time to time and usually clears itself up within an hour or so).

If you're able to access the site but the formatting is all screwed up, that's likely because the firewall is not blocking your connection to the server where the HTML page exists, but the firewall IS blocking your connection to the server where the stylesheet exists. (This file tells your browser how the DU page should be laid out and if it can't load, the formatting will disappear.)

We're looking into this, but we are hopeful that it will clear up soon.

17 replies = new reply since forum marked as read
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AllaN01Bear

(22,913 posts)
2. had cloudflare issues outputting to du lots of lag but nothing on dus end .
Tue Mar 21, 2023, 06:19 PM
Mar 2023

mainly intermediary hops.

TexasTowelie

(116,413 posts)
3. I'm closing my browser which also deletes my cache and cookies, then relaunching it.
Tue Mar 21, 2023, 06:20 PM
Mar 2023

I have to log into my account (DU and any others), but it fixes the formatting issue immediately. This works well on a desktop, it might be more difficult on other devices.

PoindexterOglethorpe

(26,544 posts)
6. I almost never have any problems connecting to DU.
Tue Mar 21, 2023, 06:49 PM
Mar 2023

Could it be that I'm always connecting on a computer, not a phone?

PufPuf23

(9,233 posts)
9. Experienced intermittent periods where DU would load slowly or fail to load
Tue Mar 21, 2023, 07:19 PM
Mar 2023

and say had no internet connection in recent days.

But today avatar would not load (sunflower) when posted and tried to reload that avatar and several other DU-provided avatars with no success. rats.

Cha

(304,612 posts)
10. I don't know what any of
Tue Mar 21, 2023, 07:36 PM
Mar 2023

those terms mean but yesterday I had a couple of times when I just got the word Forbidden on the otherwise blank page.. No "403" for me.

One was trying to access a PM, the other was for a post. I just opened another Window and it was good to go.

Mahalo

ETA~ Oh & right now my avatar isn't showing up.

RussBLib

(9,649 posts)
12. Lucky me
Wed Mar 22, 2023, 08:59 PM
Mar 2023

I have had zero problems, using an Android phone with a Chrome browser. My computer using Microsoft Edge browser has also been stable.

Did anyone think about turning it off and back on?

Sorry.

Random Boomer

(4,243 posts)
13. Style sheet issue in the Upload subdomain
Thu Mar 30, 2023, 09:54 PM
Mar 2023

For what it is worth, when the styling disappeared from my view of DU, I took a look at the page HTML.

The file path for the CSS goes to a subdomain. When I load that URL into a browser, I get a 404 error:
https://upload.democraticunderground.com/styles/style-main.css

However, when I change the file path to your DU domain, the style sheets pop right up.
https://www.democraticunderground.com/styles/style-main.css

Since that time, it's a crap shoot whether or not the site is styled when I log in. Most of the time, the styles are MIA, every once in awhile they snap into place.

Unfortunately, the site pages are pretty unreadable without the CSS. Sigh. I'll keep waiting and hoping for this to resolve.

Response to EarlG (Original post)

radius777

(3,770 posts)
15. Clearing DU's site cookie worked for me,
Thu May 18, 2023, 12:50 AM
May 2023

logged back in and formatting back to normal. Using Firefox on PC.

To clear the site cookie in Firefox: click the lock icon in the address bar, then click 'clear cookies and site data'.

Then close browser, reopen browser, goto DU and log back in with your password.

ancianita

(38,102 posts)
16. Is 403 still the case in June 2024, when I'm still seeing it when I just try to post inside a thread? What's going on?
Tue Jun 11, 2024, 11:41 AM
Jun 2024

I've got a good network connections, good apple macbook air w updated Safari browser, but this happens almost every other day with my thread posts.

Help?

ancianita

(38,102 posts)
17. Still? A few hours later on the same thread but not any other?
Tue Jun 11, 2024, 03:11 PM
Jun 2024

I posted and previewed on this thread and the text showed. So I figured I wasn't on "Ignore," which was the only reason I thought one might encounter a 403 pop-up.

https://www.democraticunderground.com

So I continued posting. Then when I finished I got the 403 Forbidden again.

What can be done to solve this??

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