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EarlG

(22,540 posts)
Thu Oct 31, 2024, 10:45 PM Oct 31

Update on DU's ongoing technical problems

DU is currently online for Star Members only. Here's the message which is currently posted on our home page if you are not signed in as a Star Member:

Our apologies. We are currently experiencing an interruption in service. We have tracked the issue to our database but we are still working to determine the cause. At this time we have no reason to believe that the site has been hacked or is under attack.

The issue has left us with two options: We can either take DU offline for everyone, or we can keep it online by severely restricting connections to our database. Keeping DU open is our priority, even if it means restricting it to a smaller number of people. So at this time only Star Members can access the site. Since we have been forced to limit the number of visitors to DU, we think it is only fair that it should at least be open to the people who help to keep DU online the rest of the year round with their financial support.

If you were hoping to read DU right now and cannot access the site, we know this is a disappointment. With the election just around the corner, this is the worst time for something like this to happen. Unfortunately -- due to factors such as increases in traffic, additional server/software stress, the possibility of bad actors, etc. -- this is also the most likely time that something like this is going to happen. We are working to resolve the issue as soon as we possibly can.

Unfortunately, every four years when the presidential election rolls around, DU is tested in ways that are hard to anticipate. The database problem that's going on right now is not something we've seen before, and it happened without warning. At the moment, we cannot open DU to all visitors without crashing. In addition, the problem is causing multiple posts, which you've no doubt seen.

At this time we have no reason to believe that this has been caused deliberately, by malicious actors. We suspect the cause will turn out to be something far more mundane.

We are going to keep the site online for Star Members only tonight and then discuss the issue with our service provider in the morning. Although we're still not completely sure of the cause, we think we will be able to narrow it down quickly and come up with a solution.
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Update on DU's ongoing technical problems (Original Post) EarlG Oct 31 OP
Good luck, guys! Dennis Donovan Oct 31 #1
Thank you so much- and sorry that you have to Tumbulu Oct 31 #2
Thank you so much for letting us know, my dear EarlG! CaliforniaPeggy Oct 31 #3
Thank you for the update, EarlG. ❤️ littlemissmartypants Oct 31 #4
Thanks for the update, EarlG. sheshe2 Oct 31 #5
Thanks for the Update The Roux Comes First Oct 31 #6
Thank you for the update, EarlG ailsagirl Oct 31 #7
Thanks for keeping us updated, EarlG. calimary Oct 31 #8
Thanks Earl G .. I'll be glad when this election is over.. I hope! mountain grammy Oct 31 #9
Thanks, EarlG, for letting us know what is going on - strange things going on tonight never experienced before Rhiannon12866 Oct 31 #10
Thank you, EarlG and Elad, for being the miracle workers you are. Some of us niyad Oct 31 #11
Donate to DU here- I'm already a star member, but I don't want DU's tank to run dry. All the political donations I've NBachers Oct 31 #12
Earl Elad I am sending you both a big kiss.if either of you want it irisblue Oct 31 #13
If we lose touch. How can we stay informed? Prairie_Seagull Oct 31 #14
If DU ever goes down completely EarlG Nov 1 #22
Thank you! Didn't know about the newsletter so just AllyCat Nov 1 #42
And Instagram! (n/t) OldBaldy1701E Nov 1 #61
I broke Democratic Underground RandySF Oct 31 #15
Thanks EarlG proud patriot Oct 31 #16
Love this place, love the community. byronius Nov 1 #17
I have full faith that all will get sorted out Otto_Harper Nov 1 #18
Paranoid guy here. Jakes Progress Nov 1 #19
That was actually my first thought, too, Jake slightlv Nov 1 #20
💙 Thx for the update and best of luck to you. Also, check your DU mail. Hekate Nov 1 #21
Wishing you luck that whatever is wrong, will be discovered and repaired easily. Dem2theMax Nov 1 #23
Good luck! &Ty. Get ZZzzzzzs, too 👍 electric_blue68 Nov 1 #24
Thanks, and good luck to us all! elleng Nov 1 #25
I have faith in the whole DU team. Thank you!!! BigmanPigman Nov 1 #26
Thank you, EarlG UpInArms Nov 1 #27
Thank you for all your hard work! senegal1 Nov 1 #28
Strength and honor. WheelWalker Nov 1 #29
Thanks for the update, EarlG! Silver Gaia Nov 1 #30
Thank you so very much for your diligence. You are all so appreciated judesedit Nov 1 #31
Good luck and thanks for the update! Coexist Nov 1 #32
Thank you EarlG! DemonGoddess Nov 1 #33
I appreciate the information! Really glad you were able to keep in at least partially open. lark Nov 1 #34
Thank you, EarlG democrank Nov 1 #35
thank you , EarlG debm55 Nov 1 #36
Good luck. Old Crank Nov 1 #37
Many thanks, EarlG and team n/t Alice Kramden Nov 1 #38
Thank you for everything you and Elad do to keep DU running. yardwork Nov 1 #39
Many Thanks for all you do mbischoff10 Nov 1 #40
Thank you EarlG. Clouds Passing Nov 1 #41
Thanks for the update Earl. JohnSJ Nov 1 #43
Thank you EarlG for the update and all that you do MustLoveBeagles Nov 1 #44
Nice to know you guys are on top of things here!! bluestarone Nov 1 #45
I want it closed for the election, anyway wryter2000 Nov 1 #46
New Star RecoveringJournalist Nov 1 #47
Thank you for the update. Fla Dem Nov 1 #48
Thank you for your plan, and the information. I clearly remember interference at a critical time. Judi Lynn Nov 1 #49
Hey man, we need you Tuesday night, best of luck! Montauk6 Nov 1 #50
Thanks for the update and everything that you all do to maintain this site for us. Just donated a bit more. n/t iluvtennis Nov 1 #51
I know in previous years, DU has been closed off on election night to anybody except star members to prevent crashing bearsfootball516 Nov 1 #52
We are with you Earl, even unto the end of the universe and then some! GreenWave Nov 1 #53
Ty Earl Tribetime Nov 1 #54
Thank you for the update ! kimbutgar Nov 1 #55
You guys are the best blogslug Nov 1 #56
Dude, are you needing hardware expansion? Can we help? TygrBright Nov 1 #57
Thank you for the update and for what you do. Scrivener7 Nov 1 #58
My problem 3auld6phart Nov 1 #59
They can have my D.U. orangecrush Nov 1 #60
Would it help if star members Marthe48 Nov 1 #62
I remember when it went down on election night Tree Lady Nov 1 #63
Thanks for letting us know, EarlG. greatauntoftriplets Nov 1 #64
Post removed Post removed Nov 1 #65
... demmiblue Nov 1 #66
Would it help to only have DU open on one device at a time (reduce connections)? CousinIT Nov 1 #67
It would not really make any difference EarlG Nov 1 #69
Thank you EarlG for the information on this. sdfernando Nov 1 #68
Thanks for all you and Elad do for all of us! HeartsCanHope Nov 1 #70
THX FOR THE HARD WORK, WE ALL APPRECIATE IT. WarGamer Nov 1 #71
Wado for the explaining this ............ turbinetree Nov 1 #72
The addiction is real! bobandrileysmom Nov 1 #73
Me too. buzzard Nov 1 #78
Kicking spooky3 Nov 1 #74
Thank you , EarlG, for the info and update wendyb-NC Nov 1 #75
Well, at least it wasn't the time change that did it FullySupportDems Nov 1 #76
Boom... Mahalo, EarlG & Elad! I've always been a Star Member... Cha Nov 1 #77

CaliforniaPeggy

(152,097 posts)
3. Thank you so much for letting us know, my dear EarlG!
Thu Oct 31, 2024, 11:01 PM
Oct 31

Best of luck in getting to the bottom of the problem!

We will hang in!

Rhiannon12866

(222,205 posts)
10. Thanks, EarlG, for letting us know what is going on - strange things going on tonight never experienced before
Thu Oct 31, 2024, 11:25 PM
Oct 31

But at least we're still here and appreciate all your efforts to keep DU accessible during this important and stressful time. Thank you for all you do, and Elad too!

niyad

(119,930 posts)
11. Thank you, EarlG and Elad, for being the miracle workers you are. Some of us
Thu Oct 31, 2024, 11:25 PM
Oct 31

did, of course, have flashbacks to 2016. But we are breathing a bit easier now, confident that whatever this issue is, it can be dealt with.

We hope you two can get at least some sleep tonight!

NBachers

(18,132 posts)
12. Donate to DU here- I'm already a star member, but I don't want DU's tank to run dry. All the political donations I've
Thu Oct 31, 2024, 11:30 PM
Oct 31

made; I can help pay Democratic Underground's bills, too.

Click the One-Time Online Payment button, or send in a check.

https://www.democraticunderground.com/?com=star&select=1

irisblue

(34,265 posts)
13. Earl Elad I am sending you both a big kiss.if either of you want it
Thu Oct 31, 2024, 11:31 PM
Oct 31

So your beloveds and any kids sleep well tonight

May it be so

Amen

EarlG

(22,540 posts)
22. If DU ever goes down completely
Fri Nov 1, 2024, 12:35 AM
Nov 1

The site will be essentially replaced by an information page explaining the situation. We'll also post information on our Facebook page. And we'll send out an email to anyone who is on our mailing list. If you receive our weekly "Last Week In Review" email, then you're on the mailing list. If you aren't on the mailing list but would like to be, you can sign up on our Contact page.

AllyCat

(17,104 posts)
42. Thank you! Didn't know about the newsletter so just
Fri Nov 1, 2024, 09:06 AM
Nov 1

Signed up! Go on Threads?? That would be awesome!

byronius

(7,598 posts)
17. Love this place, love the community.
Fri Nov 1, 2024, 12:02 AM
Nov 1

Always been my choice for the best news aggregator on the internet.

Stuff happens. Whatevs. If DU functions, the nation functions.

Donating a little bit more now. Totally worth it.

slightlv

(4,332 posts)
20. That was actually my first thought, too, Jake
Fri Nov 1, 2024, 12:15 AM
Nov 1

Trying to get the user database as a probably stand-in for Harris voters.

Hekate

(94,665 posts)
21. 💙 Thx for the update and best of luck to you. Also, check your DU mail.
Fri Nov 1, 2024, 12:27 AM
Nov 1

Last edited Fri Nov 1, 2024, 01:31 AM - Edit history (1)

Dem2theMax

(10,282 posts)
23. Wishing you luck that whatever is wrong, will be discovered and repaired easily.
Fri Nov 1, 2024, 01:02 AM
Nov 1

None of us can live without DU.
Especially this coming week!

Thank you, EarlG and Elad, for all you do for us.

Silver Gaia

(4,856 posts)
30. Thanks for the update, EarlG!
Fri Nov 1, 2024, 06:22 AM
Nov 1

And deepest gratitude to you guys for all you do for us, for Democrats, and for DEMOCRACY. You keep us sane (as much as possible anyhow). We love ya. ❤️

DemonGoddess

(5,123 posts)
33. Thank you EarlG!
Fri Nov 1, 2024, 07:21 AM
Nov 1

Now, this may sound silly, but have you checked how the scripts are handling multiple calls to data in a record? Mind you, I'm very rusty with this, but I do remember that as having been an issue for me in the past with a massive db.

lark

(24,162 posts)
34. I appreciate the information! Really glad you were able to keep in at least partially open.
Fri Nov 1, 2024, 07:47 AM
Nov 1

This old star member really needs this site, especially these days so thank you, thank you and good luck fixing the fuckery.

mbischoff10

(6 posts)
40. Many Thanks for all you do
Fri Nov 1, 2024, 08:44 AM
Nov 1

Appreciate all you do to keep us informed daily, this is the calm place in the storm.

bluestarone

(18,234 posts)
45. Nice to know you guys are on top of things here!!
Fri Nov 1, 2024, 09:30 AM
Nov 1

Thank you very much for this site and your hard work!!

wryter2000

(47,460 posts)
46. I want it closed for the election, anyway
Fri Nov 1, 2024, 09:33 AM
Nov 1

Remember the year we were hacked at the election time? Bummer.

47. New Star
Fri Nov 1, 2024, 09:36 AM
Nov 1

I just became a Star member. This forum is DEFINITELY worth it. Hopefully others will do the same. GOTV everyone! And thank you Admins! 💙💙💙

Fla Dem

(25,688 posts)
48. Thank you for the update.
Fri Nov 1, 2024, 09:43 AM
Nov 1

I just wonder if the multitude of podcasts and videos now being posted are overwhelming the system. It has become a forest, especially in GD.

Judi Lynn

(162,385 posts)
49. Thank you for your plan, and the information. I clearly remember interference at a critical time.
Fri Nov 1, 2024, 09:51 AM
Nov 1

No one here was surprised, at the time. Didn't take long to guess why it happened.

If this works to improve our chances of staying connected, you've undoubtedly saved everyone's sanity!

Good luck to us all! Thank you.


iluvtennis

(20,864 posts)
51. Thanks for the update and everything that you all do to maintain this site for us. Just donated a bit more. n/t
Fri Nov 1, 2024, 09:54 AM
Nov 1

bearsfootball516

(6,510 posts)
52. I know in previous years, DU has been closed off on election night to anybody except star members to prevent crashing
Fri Nov 1, 2024, 09:55 AM
Nov 1

May have to do it again.

TygrBright

(20,987 posts)
57. Dude, are you needing hardware expansion? Can we help?
Fri Nov 1, 2024, 10:39 AM
Nov 1

I would be happy to donate.

I would say "enable 10 new star memberships for people who want them but can't afford it" but I do not want to add to the traffic issues if they are currently part of the problem.

However, it's sounding like y'all could use some boost - and I'd hate to see a redux of 2016 on the site. So - need help? ASK.

encouragingly,
Bright

Scrivener7

(52,745 posts)
58. Thank you for the update and for what you do.
Fri Nov 1, 2024, 10:59 AM
Nov 1

I'm relieved it isn't looking like a hack. I need this place on Tuesday.

Marthe48

(19,023 posts)
62. Would it help if star members
Fri Nov 1, 2024, 11:57 AM
Nov 1

took turns? Or limited their screen time? I shut the DU window yesterday, and had to try 2 times to get back on. I'm willing to look at the DU page on fb, or just take a break.

Response to EarlG (Original post)

CousinIT

(10,202 posts)
67. Would it help to only have DU open on one device at a time (reduce connections)?
Fri Nov 1, 2024, 02:35 PM
Nov 1

I have DU loaded on my phone, iPad, desktop, laptop, etc.

Maybe if star members close the browser or tab / quit sessions on all devices but one at a time that would help?

EarlG

(22,540 posts)
69. It would not really make any difference
Fri Nov 1, 2024, 03:01 PM
Nov 1

We've completely restricted access so that only Star Members can access DU, but the site is still lagging. There aren't really any more band aids that can be applied -- the goal now is to try to fix the problem so that we can get the whole site back online and running as normal.

To be completely clear, this problem is not being caused by expected high traffic -- we knew that traffic would be significantly higher throughout the election period, and we expected our servers to be able to handle the load. That said, it wouldn't be a surprise if we had to restrict access on election night itself, just because the increase in traffic could potentially be overwhelming -- but aside from that, there should be no issues with the way the site is performing.

What we didn't expect was this database glitch, which we now have to resolve. I don't think there's any way to realistically reduce traffic any further in a way that would significantly improve things -- we just have to get the bug fixed, and unfortunately we'll have to kind of hobble along while that's happening.

sdfernando

(5,381 posts)
68. Thank you EarlG for the information on this.
Fri Nov 1, 2024, 02:46 PM
Nov 1

I very much appreciate all of you working your butts off to keep this site up and running....especially at this time of year. Working in IT I know the challenges and unexpected issues that can crop up.

Kudos to you and the entire DU team!

bobandrileysmom

(36 posts)
73. The addiction is real!
Fri Nov 1, 2024, 05:29 PM
Nov 1

I never realized how addicted I was to this site until it went down for more than 6 hours! Immediately had to become a star member!

buzzard

(1,766 posts)
78. Me too.
Fri Nov 1, 2024, 08:38 PM
Nov 1

Have been here since 2004, just not a prolific poster at all, but I love to see what is being discussed and seeing different perspectives. I guess in some ways I like to see there are many people with the same concerns as me it feels like a community.

wendyb-NC

(3,804 posts)
75. Thank you , EarlG, for the info and update
Fri Nov 1, 2024, 05:56 PM
Nov 1

Bravo, for the work you and the rest of DU's cyber gurus do to address potential and real issues, due to whatever. This is a wonderful democratic community and website. DU is my go to site to get informed about what is going on in our country, because it is trustworthy and referenced when news is posted.

Thank you all, for making DU a great site.

FullySupportDems

(175 posts)
76. Well, at least it wasn't the time change that did it
Fri Nov 1, 2024, 06:10 PM
Nov 1

Because it hasn't happened yet. It sounds like a thorny problem. Hang in there, you're awesome! 😊

Cha

(305,428 posts)
77. Boom... Mahalo, EarlG & Elad! I've always been a Star Member...
Fri Nov 1, 2024, 06:47 PM
Nov 1

It does have its perks besides helping out the site that's been home for 22 years.

Besides I like Stars💙

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