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BumRushDaShow

(165,709 posts)
Fri Mar 21, 2025, 05:40 PM Mar 2025

Social Security's new in-person identification requirement angers retirees and advocates

Source: CBS News/AP

Updated on: March 21, 2025 / 9:06 AM EDT


The Social Security Administration's plan to require in-person identity checks for millions of new and existing recipients while simultaneously closing government offices has sparked a furor among lawmakers, advocacy groups and program recipients who are worried that the government is placing unnecessary barriers in front of an already vulnerable population. The new requirements will impact anyone who needs to verify their bank information with the agency, as well as families with children who receive Social Security benefits and cannot verify a child's information on the SSA website.

They are intended to combat fraud and waste within the system, which President Trump and officials in his administration have claimed are widespread. The agency announced Tuesday that, beginning March 31, those who cannot properly verify their identity over the agency's "my Social Security" online service will be required to visit an agency field office in person to complete the verification process. They also announced recently that Social Security field offices across the country will be closing.

Of the 47 SSA field offices listed for closure on the website for the White House's Department of Government Efficiency, known as DOGE, 26 are slated for closure this year, with some taking effect as early as next month, according to an Associated Press analysis of the data. That change, in addition to the impending closure of field offices across the country, and a plan to reduce the agency workforce with mass layoffs, could result in massive delays to services, advocates say. Nancy LeaMond of the AARP said eliminating phone verification "will result in more headaches and longer wait times to resolve routine customer service needs."

Leamond, the AARP's chief advocacy and engagement officer, said the announcement "not only comes as a total surprise but is on an impractical fast-track." "SSA needs to be transparent about its service changes and seek input from the older Americans who will be affected. Because any delay in Social Security caused by this change can mean real economic hardship," LeaMond said.

Read more: https://www.cbsnews.com/news/social-security-in-person-identity-requirement-angers-retirees-advocates/



Header from later in the article -

White House: "We're looking out for seniors"


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Social Security's new in-person identification requirement angers retirees and advocates (Original Post) BumRushDaShow Mar 2025 OP
The whole point is to reduce Social Security spending VMA131Marine Mar 2025 #1
Many offices are difficult to reach in rural areas Dixiegrrrl Mar 2025 #23
Social Security is our money GoreWon2000 Mar 2025 #29
I don't think MAGA Republicans care about any of that. VMA131Marine Mar 2025 #35
Alot of magas get Social Security. GoreWon2000 Mar 2025 #37
Is the government serving us, or are we serving the government? bucolic_frolic Mar 2025 #2
Look out for seniors! Qutzupalotl Mar 2025 #3
The AARP was a vocal tsf supporter..... getagrip_already Mar 2025 #4
Their support goes back as far as Raygun BumRushDaShow Mar 2025 #7
That's because they are an insurance company masquerading as a magazine for seniors. flashman13 Mar 2025 #8
this mike_c Mar 2025 #31
Yes, they are a 'Front End" group for the big medical insurures. Punx Mar 2025 #34
Not sure how staff cuts will impact situation, but doubt closing 47 offices out of over 1200 is Silent Type Mar 2025 #5
"mpact many people in an age when the vast majority of SS needs are handled on-line." BumRushDaShow Mar 2025 #11
Yes, somebody screwed up and the hospital directive was reversed quickly. They'll continue reversing such junk. Silent Type Mar 2025 #15
Excellent point.... anciano Mar 2025 #14
It's not just that new things always are met with resistance... slightlv Mar 2025 #17
Feeling anger is not enough!!! flamingdem Mar 2025 #6
Let me see your papers. Get real. flashman13 Mar 2025 #9
When Joe Biden was President 3 years ago, I was required to go in person to the SSA FakeNoose Mar 2025 #10
In my busy SS Office near where I live here in Philly BumRushDaShow Mar 2025 #12
I agree with you on the online stuff, it's wasted on many (most) seniors FakeNoose Mar 2025 #13
I played phone tag back before I retired to get my work history record fixed BumRushDaShow Mar 2025 #16
I went to the St. Joseph, Mo office when my Mom retired about 2 decades ago. slightlv Mar 2025 #18
When my father died in 2015 ... Straw Man Mar 2025 #19
This is the backdoor strategy for murdering SS if DOGE can't do it. It's not even the least bit subtle. Karasu Mar 2025 #20
The only silver lining to this shit show is the higher chance we have at getting a super majority in Congress. cstanleytech Mar 2025 #21
Demand to see the individual in person who made the policy. AmericaUnderSiege Mar 2025 #22
I recently updated my ID.me info online -- what a pain in the ass Auggie Mar 2025 #24
They refuse to understand that the 90-somethings BumRushDaShow Mar 2025 #25
Our mothers were the same Auggie Mar 2025 #27
My mom kept her little flip phone in a basket near where she sat at the diningroom table reading the paper BumRushDaShow Mar 2025 #28
Thanks for sharing Auggie Mar 2025 #30
"They bombed Congress!" Fave line from "Mars Attacks" LSparkle Mar 2025 #26
"They bombed Congress!" Fave line from "Mars Attacks" BumRushDaShow Mar 2025 #36
These were his people 4catsmom Mar 2025 #32
Elon Musk's DOGE is out of control MichiganMan-1 Mar 2025 #33

VMA131Marine

(5,170 posts)
1. The whole point is to reduce Social Security spending
Fri Mar 21, 2025, 05:42 PM
Mar 2025

by making it impossible to apply for benefits.

Dixiegrrrl

(179 posts)
23. Many offices are difficult to reach in rural areas
Sat Mar 22, 2025, 01:09 AM
Mar 2025

80 mile country road round trip to our closest SSA office. Not everyone has independent transportation.

 

GoreWon2000

(1,461 posts)
29. Social Security is our money
Sat Mar 22, 2025, 01:24 PM
Mar 2025

Social Security is funded by everyone paying in to Social Security during their working years. Social Security is not money funded by Congress.

getagrip_already

(17,802 posts)
4. The AARP was a vocal tsf supporter.....
Fri Mar 21, 2025, 06:11 PM
Mar 2025

They have been far right for decades, which is why i never joined.

To claim outrage now is just posing.

mike_c

(36,902 posts)
31. this
Sat Mar 22, 2025, 01:37 PM
Mar 2025

I get regular mail from AARP asking for support for their "efforts to save Social Security," but I won't give them a dime. They've shilled for conservative republican policies for too long. I'll reconsider supporting them AFTER they walk the walk for a while.

Punx

(473 posts)
34. Yes, they are a 'Front End" group for the big medical insurures.
Sat Mar 22, 2025, 04:48 PM
Mar 2025

Which is why I never joined as well.

May not have started out that way, but have been for as long as I've been paying attention, at least a couple of decades.

 

Silent Type

(12,412 posts)
5. Not sure how staff cuts will impact situation, but doubt closing 47 offices out of over 1200 is
Fri Mar 21, 2025, 06:22 PM
Mar 2025

going to impact many people in an age when the vast majority of SS needs are handled on-line.

Now, when/if trump starts lobbying Congress to cut SS, that’s a different issue.

BumRushDaShow

(165,709 posts)
11. "mpact many people in an age when the vast majority of SS needs are handled on-line."
Fri Mar 21, 2025, 06:42 PM
Mar 2025

They have a new directive that first-time applicants for benefits appear IN PERSON - and they had already revoked and reinstated Maine's ability to register new-born INFANTS too at the hospital (as normal) versus IN PERSON, as a retribution they did -

Feds reinstate Mainers' ability to register newborns for Social Security numbers at hospital

(don't be surprised if they try it again nationally)

It will now also apply to those non-citizens with work authorizations who originally were assigned SS #s and had their cards mailed to them. NOW they have to go to an office -

https://www.democraticunderground.com/10143421936

 

Silent Type

(12,412 posts)
15. Yes, somebody screwed up and the hospital directive was reversed quickly. They'll continue reversing such junk.
Fri Mar 21, 2025, 07:07 PM
Mar 2025

anciano

(2,193 posts)
14. Excellent point....
Fri Mar 21, 2025, 07:06 PM
Mar 2025

Like it or not, we are now in the digital age and new ways of doing things are always met with resistance when change arrives, just like the ongoing transition from cash/checks to online banking.

slightlv

(7,438 posts)
17. It's not just that new things always are met with resistance...
Fri Mar 21, 2025, 08:31 PM
Mar 2025

there are real world issues here for seniors! I screamed bloody murder when they came out with Medicare Advantage. I had to decide on my Mom's insurance for the year, in addition to what would cover me and my family, and let me tell you... I will NEVER get those precious hours back, and we'll not even talk about the emotional headaches involved.

Most seniors do not want to admit that their marbles aren't rolling the way they always rolled. After doing this for decades for themselves, they either do not give it up easily because it would mean letting someone else decide something for them about their lives or they have the opposite reaction... throw it across the room and say "I've been with Blue Cross all my life. Why the hell do I need to this now?" (Guess which group my mother was in.) But that just MA.

Now imagine a 91 year old, still able to live on her own (with some outside help) who has to track down the nearest SSA office that hasn't been closed, gather all associated paperwork, and find her way there. It's unfair to make her do that, and it's also unfair to expect her to understand and accomplish all that can be done online. Are there help offices opening up that cater to seniors' needs with this stuff?

I taught my mom how to use a computer when she was in her 30's. I even got her into coding her own websites. But by the time she retired at 65, she couldn't even run the utility check program I'd installed for her. And by the time she died at 89 last month, she could no more than remembered where to turn on the computer than how to reprogram a phone. And phones! Oh, gods, don't get me started. I'm only 69 and I use my smart phone all the time, but most of that time I still want to throw it against the wall and get back on a computer to accomplish something.

I'm not saying elders aren't reticent... many of them are. My father, who repaired TV's all his life, would touch the inside of a computer when I was rebuilding one. He was afraid of what he'd do to it, and afraid of what it could do to him. My FIL got a souped-up VHS player one year for Xmas. He refused to even plug it in... he was convinced it would burn his house down or something. But we can laugh at these situations while we're younger. Our brains latch on to concepts and process them quickly and (usually) correctly. Seniors' brains don't work like that any longer. The synapses take longer to make connections. Some of the grey matter isn't active anymore.

But most of all I say it is totally unfair. I, after working since I was 13 years old and paying into SS the whole time, feel like my retirement time should be a time I should enjoy -- not be terrorized by every young tom, dick, and harry that idolizes Musk. I couldn't even tell you which of the two - musk or trump- has set himself up as king over us. Who is actually running the country?

FakeNoose

(40,163 posts)
10. When Joe Biden was President 3 years ago, I was required to go in person to the SSA
Fri Mar 21, 2025, 06:30 PM
Mar 2025

My application for Social Security benefits was in limbo for a few months until I presented the actual documents in person at the federal building in downtown Pittsburgh. They wouldn't accept emailed scans of my documents, nor would they accept mailed copies of them either. I wasn't about to mail my original documents, just in case they got "lost " in the mail or whatever.

So I went to the SSA office in person, went through the security checks etc. and everything was fine. The entire process took maybe a half-hour, including waiting to see the SSA agent. I showed her my documents, answered a few polite questions, and it was a done deal. My benefits started immediately including retroactive payments for the months I had missed.

This isn't something new, recently started by Chump. It has been the regular way of doing things for the last several years. None of us are making fraudulent claims for benefits, we're all entitled to our monthly check from Social Security. We should understand that this is one way the government prevents fraudulent claims being made, and it's to our benefit that they are being careful.

BumRushDaShow

(165,709 posts)
12. In my busy SS Office near where I live here in Philly
Fri Mar 21, 2025, 06:51 PM
Mar 2025

(that I have gone to at least 3 times) it took HOURS waiting to get to a customer service rep. My last trip there was last year to hand-deliver a W-4V form for federal tax withholdings. I even watched as some CSRs were trying to help some of the 70-somethings go through the "online process" on their phones while they were at the window, and they were trying to troubleshoot why errors were happening. The older folks don't do "online".

FakeNoose

(40,163 posts)
13. I agree with you on the online stuff, it's wasted on many (most) seniors
Fri Mar 21, 2025, 07:05 PM
Mar 2025

I just remembered something that got me a faster in-person meeting. I was told that I needed to do a video conference that would be a longer wait, and I told them I couldn't do that because I have a hearing problem. It's true, I'm not deaf but I am hard of hearing. This is something many seniors have a problem with. So I was put in a different (shorter) line to speak with a woman who knows ASL (American Sign Language) for people who are profoundly deaf. I didn't need the sign-language, so my meeting with her went very quickly.

Maybe try that tactic if you ever go back to the SSA office. Also go in the middle of the week and the office won't be as busy.

BumRushDaShow

(165,709 posts)
16. I played phone tag back before I retired to get my work history record fixed
Fri Mar 21, 2025, 07:22 PM
Mar 2025

That also involved a couple "in person" trips.

In the case of completing something like a W-4V, there were only 2 options - complete the fillable-PDF form from the IRS website and print it or print the form and manually complete it, then either mail it in or bring it to the SSA office.

There was no "online" submission option for something like that (and possibly for other forms as well).

And with DeJoy screwing with the mail, I wanted to make sure I handed it directly to a human and she was able to enter the info right away. The change was made and was applied to the following month's check. In that case, it was worth it.

And I *was* there in the middle of the week. This is the only office in all of NW Philly and this area is filled with lots of "old folks homes" (the "active senior" facilities are out in the 'burbs).

slightlv

(7,438 posts)
18. I went to the St. Joseph, Mo office when my Mom retired about 2 decades ago.
Fri Mar 21, 2025, 08:36 PM
Mar 2025

The woman who helped us was kind, patient, and very helpful. In fact, that's what I remember from that office... how efficient, effective, and kind they were in helping me to explain to my Mom everything that she was signing and what it meant going forward. I don't know for sure, but my bet would be that office will be one slated to close. It was too good.

When I needed a replacement SS card, I went to an office closer to my home in KcK. That wasn't nearly as nice, nor as efficient, but I still got in and out of there with my needs met in under 2 hours. A hell of a difference from the DMV where I -still- can't get paperwork they'll approve for a RealID. Next time I try it, if I don't get approved, you'll be able to find me in the nearest jail. I will go absolutely buttf88k bonkers.

Straw Man

(6,928 posts)
19. When my father died in 2015 ...
Fri Mar 21, 2025, 08:37 PM
Mar 2025

... my mother had to go the the Social Security office to sign something. (I don't remember what, but I remember thinking that this should have been something that could be done automatically.) I took her, and we sat in the waiting room for four hours before I finally raised a stink, saying that it was inhumane to inflict this on an 89-year-old woman who had just lost her spouse of 70 years. They were somewhat apologetic, and said that they could arrange for a phone interview with a snail-mail follow up.

Now Social Security phone service is going away, our local office is scheduled to be closed, and the administration plans to cut up to 50% of the SS work force. My mom is gone now too, but she had never touched a computer in her life, and would have been unable to negotiate anything online. And in any case, Howard Lutnick is saying that the government could stop all payments, and those that complain will be identified as the cheaters.

These fuckers should rot in hell.

Karasu

(2,003 posts)
20. This is the backdoor strategy for murdering SS if DOGE can't do it. It's not even the least bit subtle.
Fri Mar 21, 2025, 09:14 PM
Mar 2025

cstanleytech

(28,220 posts)
21. The only silver lining to this shit show is the higher chance we have at getting a super majority in Congress.
Fri Mar 21, 2025, 09:26 PM
Mar 2025

If we can do that we might be able to reverse most of this and even push through true reform such as medical care for everyone and not just for the rich.

 

AmericaUnderSiege

(777 posts)
22. Demand to see the individual in person who made the policy.
Fri Mar 21, 2025, 10:12 PM
Mar 2025

Surely they can prove their identity with three forms of identification?

Auggie

(32,879 posts)
24. I recently updated my ID.me info online -- what a pain in the ass
Sat Mar 22, 2025, 06:14 AM
Mar 2025

Take a phone photo of your Real ID drivers' license or passport, get a text link, upload from your camera, confirm on the desktop, and then jump through another hoop or two.

I'm tech savvy and can handle it, but for someone like mother, 96, practically immobile and nearly incontinent, and easily overwhelmed by red tape, going to the SS offices will be a nightmare.

BumRushDaShow

(165,709 posts)
25. They refuse to understand that the 90-somethings
Sat Mar 22, 2025, 08:15 AM
Mar 2025

(the "Depression" generation - those who were kids during the 1930s) are NOT computer literate. There may be a handful but for the most part, they had already come through an era when there was no television and gradually adapted to that as teens and young adults. Using something portable like a transistor radio, calculator and *maybe* working a flip cell phone was about as far as they would go. They even went through a time when (as my mom would say) - "phones were mainly used for emergencies" and many were in households that had party lines. And this was all the urbanites. The rural elderly had little or no phone service at all.

My mom passed away 10 years ago this year and would have been 95 this year. She was reticent to try my iPad back then and quickly lost interest (and years before, was flummoxed by my laptop).

Auggie

(32,879 posts)
27. Our mothers were the same
Sat Mar 22, 2025, 08:50 AM
Mar 2025

Could not get her interest in my used MAC. Tried the flip phone (failed). Tried the iPad (failed). I'm doing everything I can for her myself.

One thing she does get: Trump is a felonious sociopath and narcissistic asshole.

BumRushDaShow

(165,709 posts)
28. My mom kept her little flip phone in a basket near where she sat at the diningroom table reading the paper
Sat Mar 22, 2025, 09:41 AM
Mar 2025

and would remember to plug it in and charge it at least once a month. She never used it but would ask me to check to see if anything popped up on the screen that needed attention.

She actually followed 45 over the years (she passed before he was elected for the first term) - mainly because she would listen to NYC talk radio that we could pick up here in Philly, and he was often a topic of discussion... plus she had a sub to the print edition of the NYT. His crap against the Central Park Five (with that full page ad in the NYT) was something that she was disgusted and railed about.

Add to that his involvement in NJ Casinos and I know most here in Philly and Jersey were well aware of him for decades. I always try to imagine what her reaction would have been now (and even back when he was first elected) - although I would probably guess correctly since she was the "original" CSPAN junky of our family.

LSparkle

(12,120 posts)
26. "They bombed Congress!" Fave line from "Mars Attacks"
Sat Mar 22, 2025, 08:23 AM
Mar 2025

Delivered gleefully by Sylvia Sidney.

BumRushDaShow

(165,709 posts)
36. "They bombed Congress!" Fave line from "Mars Attacks"
Sat Mar 22, 2025, 06:09 PM
Mar 2025
Delivered gleefully by Sylvia Sidney.




(edited version )

I loved her in the original Beetlejuice!

4catsmom

(667 posts)
32. These were his people
Sat Mar 22, 2025, 03:54 PM
Mar 2025

this tells me he no longer needs them so maybe he's not planning on allowing future electins

MichiganMan-1

(15 posts)
33. Elon Musk's DOGE is out of control
Sat Mar 22, 2025, 04:19 PM
Mar 2025

The Social Security Administration’s plan to mandate in-person identity checks while shutting down offices feels like a one-two punch to people who are already stretched thin. Forcing millions—especially the elderly, disabled, or those in rural areas—to trek to a field office, when there’ll be fewer of them, is a logistical nightmare. It’s not hard to see why lawmakers and advocates are pissed: this hits a vulnerable group hardest, piling on barriers to benefits they’ve earned. The timing’s brutal too—cutting staff and locations while adding this hoop to jump through smells like a deliberate squeeze, not a fix for fraud. What’s your take on how this’ll play out?

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