EBay, Collectors, Flea Market & Antiques

iamthebandfanman

(8,127 posts) Wed Mar 12, 2014, 06:27 AM Mar 2014

need ebay help !

I had someone buy an item from me over night , only to check my messages and see one from the buyer saying 'ive decided I don't want the item please issue a refund'...

this item has already been paid for and ive already been issued fees from ebay for the sale...

is there a way to issue a refund and get rid of the fees or will I have to pay the fees no matter what if I issue a refund?
aren't all sales final since you are warned multiple times to be sure u want an item before committing?

confused as to what to do ? please help?

7 replies

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need ebay help ! (Original Post) iamthebandfanman Mar 2014 OP

I have had more and more of these lately. TM99 Mar 2014 #1

if they l;eave a neg you can challenge it and win. TeamPooka Mar 2014 #2

Agreed, but TM99 Mar 2014 #5

thanks for the help iamthebandfanman Mar 2014 #4

Sure, here is the link: TM99 Mar 2014 #6

what are the new change coming this summer? grasswire Mar 2014 #7

Unless the fees charged to you by ebay are significant, I'd eat the loss. Vinca Mar 2014 #3

TM99

(8,352 posts)

1. I have had more and more of these lately.

Reply to iamthebandfanman (Original post)

Wed Mar 12, 2014, 07:59 AM

Mar 2014

Being seller has really changed for the worse on eBay. I have been trading there since 1999.

There is a way. You have to send a cancel auction notice. Email them and tell them that you will send one. They must agree to cancel it. Once they do so, you get your fees back, you issue their refund, and you can relist it. Now the only downside is that they can, if they so choose, leave your a negative feedback if they want to be an ass.

So far I have not had anyone be so petty as I am doing them the favor. The auction bid is a binding business contract, true, however, eBay continuously sides with buyers over sellers. With the new changes coming this summer, I may stop selling there completely. I have already minimized my sales greatly over the last 5 years.

Good luck!

TeamPooka

(25,268 posts)

2. if they l;eave a neg you can challenge it and win.

Reply to TM99 (Reply #1)

Wed Mar 12, 2014, 04:11 PM

Mar 2014

TM99

(8,352 posts)

5. Agreed, but

Reply to TeamPooka (Reply #2)

Thu Mar 13, 2014, 12:43 AM

Mar 2014

you have to keep excellent records all of communications. So be sure to use eBay's messaging system and not just emailing buyers directly.

It also helps if you have a longer history with eBay and if you have high positives for previous sales. New sellers are getting screwed left and right.

iamthebandfanman

(8,127 posts)

4. thanks for the help

Reply to TM99 (Reply #1)

Wed Mar 12, 2014, 07:41 PM

Mar 2014

this was done with the 'buy it now' option ..

it totally asks you several times to be sure you want the item...

I cant help but think the person cant possibly be this moronic and is just doing this to be an ass (never had any intention of buying anything from anyone).

happen to know where to find the 'cancel auction notice' ?

TM99

(8,352 posts)

6. Sure, here is the link:

Reply to iamthebandfanman (Reply #4)

Thu Mar 13, 2014, 12:56 AM

Mar 2014

http://ocsnext.ebay.com/ocs/sr?st=1&query=How%20do%20I%20cancel%20a%20purchase?

Just choose the one for sellers and you will be good to go.

grasswire

(50,130 posts)

7. what are the new change coming this summer?

Reply to TM99 (Reply #1)

Sat Mar 15, 2014, 05:24 PM

Mar 2014

.....shudder....

Vinca

(51,029 posts)

3. Unless the fees charged to you by ebay are significant, I'd eat the loss.

Reply to iamthebandfanman (Original post)

Wed Mar 12, 2014, 04:45 PM

Mar 2014

ebay used to be seller friendly, but no more. You could go around and around with this buyer for weeks and drive yourself nuts, only to have him leave you a negative feedback. ebay may or may not agree to retract the negative . . . you can't count on it. Been there, done that.

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