Pandemic causes big Boise employer to abandon landmark downtown office building

CenturyLink will turn off its phones and pull the plug on the internet service at its downtown Boise call center.

Its plans create a big vacancy in one of downtown’s most prominent office buildings — and they’re another sign that the coronavirus pandemic threatens downtown’s growth as an employment center.

The company, based in Monroe, Louisiana, sent its 360 call center workers home in March because of the coronavirus pandemic. Now CenturyLink has decided to continue having its Boise employees work from home rather than return to One Capital Center at 999 W. Main St.

The call center operated on a portion of seven floors CenturyLink leased in the 14-story building. Its name adorns the top of white, concrete-and-glass building, one of downtown’s landmarks.

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