'We Get It': Aetna Apologizes As Kansas Pushes To Fix Medicaid Problems

Aetna Better Health is struggling to keep its Medicaid contract with KanCare, to the point that state officials found fault with Aetna’s recent plan to improve services.

But Kansas lawmakers had two words this week for the company: Keep trying.

At a two-day hearing, health care providers told lawmakers how Aetna isn’t paying them on time. Aetna executives took responsibility for the shortfalls, which have put the company at risk of losing its contract after the state said it wasn’t in compliance and later rejected a proposal to fix the problems.

“We get it. Talk is cheap,” Randy Hyun, CEO of Aetna’s national Medicaid division, told the panel. “We need to show action. We need to show progress, and we absolutely intend to do that.”

Read more: https://www.kcur.org/post/we-get-it-aetna-apologizes-kansas-pushes-fix-medicaid-problems#stream/0