Health care company sends woman over 500 letters in 5 days

A Maine woman says she received more than 500 letters from UnitedHealthcare in five days. The letters were sent to Stephanie Lay's 19-year-old son Bryce in Windham, but were addressed to Maine's Department of Health and Human Services - in Cincinnati, Ohio.

WCSH-TV reports most of the letters said the company was denying a payment of $54. Some say $0. The claims go back to 2016. Lay began receiving the letters Thursday.

Lay first thought it was a joke. She says she's spent countless hours trying to figure out how this happened. A spokeswoman for UnitedHealthcare says the company is looking into the issue.

Lay says she was especially amused by a line written at the bottom of every single one of the letters that says, "Go Paperless!"

https://www.kob.com/news/health-care-company-sends-woman-over-500-letters-in-5-days/5505486/?cat=648