Massachusetts

virgogal

(10,178 posts) Thu Oct 10, 2019, 12:17 PM Oct 2019

EBT card help.

I just received my first one and it says I can make cash withdrawals at an NYCE ATM. I just tried and it said "Insufficient Funds". There is more than enough money in my account,which I confirmed,and I tried the contact # that was given and was kept on hold for 3/4 hour,when I gave up.

I am now afraid to use it at the grocery store. Is this common?

8 replies

= new reply since forum marked as read

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EBT card help. (Original Post) virgogal Oct 2019 OP

See... PoliticAverse Oct 2019 #1

Thanks,but I used that link,plus their mailing. virgogal Oct 2019 #6

Never worked with them TheRealNorth Oct 2019 #2

According to their mailing they do---at ATMs with the NYCE function. virgogal Oct 2019 #4

SNAP or TANF? TheRealNorth Oct 2019 #7

Since my OP I tried the contact # at dinner time and only on hold for a minute....I was told that virgogal Oct 2019 #8

Try using it for a small purchase 1st mercuryblues Oct 2019 #3

I will try that in the AM---I am now in for the day. virgogal Oct 2019 #5

PoliticAverse

(26,366 posts)

1. See...

Reply to virgogal (Original post)

Thu Oct 10, 2019, 12:25 PM

Oct 2019

https://www.mass.gov/guides/using-your-ebt-card

virgogal

(10,178 posts)

6. Thanks,but I used that link,plus their mailing.

Reply to PoliticAverse (Reply #1)

Thu Oct 10, 2019, 01:08 PM

Oct 2019

I will try the help line again----or forget about getting cash.

TheRealNorth

(9,629 posts)

2. Never worked with them

Reply to virgogal (Original post)

Thu Oct 10, 2019, 12:25 PM

Oct 2019

But I don't think they work like regular ATM cards. Otherwise, there would be people that would abuse it and every RW knuckledragger would have their fraud story.

virgogal

(10,178 posts)

4. According to their mailing they do---at ATMs with the NYCE function.

Reply to TheRealNorth (Reply #2)

Thu Oct 10, 2019, 12:59 PM

Oct 2019

I can do without the cash,of course,but I thought it might come in handy. Thanks for your help.

TheRealNorth

(9,629 posts)

7. SNAP or TANF?

Reply to virgogal (Reply #4)

Thu Oct 10, 2019, 04:42 PM

Oct 2019

According what I read, you wouldn't be able to pull money out from SNAP benefits because you need a PIN that only authorized food retailers have.

In my original response, I was only thinking of SNAP benefits. TANF or state programs may be different.

virgogal

(10,178 posts)

8. Since my OP I tried the contact # at dinner time and only on hold for a minute....I was told that

Reply to TheRealNorth (Reply #7)

Thu Oct 10, 2019, 07:43 PM

Oct 2019

I am only eligible for food purchases,not ATM withdrawals,which is fine with me. The mailing I received implied that I was able to do both so I gave it a shot.Thanks for your help.

mercuryblues

(15,099 posts)

3. Try using it for a small purchase 1st

Reply to virgogal (Original post)

Thu Oct 10, 2019, 12:33 PM

Oct 2019

Like a gallon of milk. Have enough cash to pay, if it doesn't go through.

virgogal

(10,178 posts)

5. I will try that in the AM---I am now in for the day.

Reply to mercuryblues (Reply #3)

Thu Oct 10, 2019, 01:04 PM

Oct 2019

Great idea.

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