A couple years ago I discovered some property damage (vandalism), and although I knew nothing could be done about it in terms of prosecuting the perp, and although I was pretty sure who did it, I had to get a police report for insurance purposes. So I called the police, though not on 911, and after awhile they sent a couple officers out to have a look. They were real d-bags about it and acted like I was some kind of crackpot who was just wasting their time, even after I explained that I wasn't looking to have anyone prosecuted and that I just needed a report so I could file an insurance claim. I didn't want to waste the officers' time but there was nobody else I could call. This is exactly the kind of thing other city employees should be handling.

Which is complete is not an emergency. As you say, the call is more for insurance than any hope effort will be spent to recover missing property.

My concern would be the optics of "regular" city employees taking the reports. It can give the impression that property damage and theft is being decriminalized and only recorded for statistical purposes. (Not far from what it is de facto but facts aren't everything)