Kyle Moore was carrying his Bible, a bouquet of flowers for his mother and a jar of jam for his grandmother when he got off the bus on Oct. 6, 2019, outside Southdale Center mall in Edina, a suburb of Minneapolis.

Moore, 27 at the time, had been diagnosed with anxiety and PTSD, and was unnerved by two men asking aggressively to use his phone at the bus stop. As he walked away, he called 911 and told the dispatcher in a polite tone that he wanted law enforcement to know about the possible threat, but that his mom was on the way to meet him.

That call for help, from a young man who had struggled with mental health issues and was considering checking himself into the hospital, but didn’t pose a threat to anyone, kicked off an incident that changed the trajectory of Moore and his family’s life.

Less than an hour later, Moore found himself chased by Edina officers at the Macy’s store at the mall, tackled to the ground, shot three times with a stun gun and injected with ketamine — a powerful dissociative anesthetic that’s sometimes used as a sedative.