Public Employees Federation: IT outsourcing will now be in-sourced

Less than a year after it started, the state Office for Information Technology Services has backed away from the outsourcing of its help desk, and will be once again have state workers assume many of those responsibilities.

Soon after it began last fall, representatives of numerous state agencies complained they couldn’t get through to the newly privatized help desks, which were based in Buffalo but were backed up from Boulder, Colo.

There had also been worries about the cost of the outsourcing. At least one retreat from the plan was made late last year.

The retrenchment comes as OITS’ new leader, Robert Samson, takes charge of the new agency.

Read more: http://blog.timesunion.com/capitol/archives/276356/pef-it-outsourcing-will-now-be-in-sourced/