Anyone know how unemployment works in NC?

Specifically the COVID-related PAU for 1099 people? I filed months ago and it has been approved but been in pending status for about six weeks. Evidently they are waiting for the employer to verify things; employer says she has tried calling a few times (she doesn't have an online acct, they've never had to deal with it) and waited hours, to no avail. I know she won't try again and don't want to antagonize her. My claim is for reduced hours, not complete unemployment. I'm wondering if they just leave claims hanging in limbo forever or if they'll follow up with her again. I've sent information via fax and uploaded a doc saying that she has been trying to reach them and gave more contact info for her. Just wondering how much effort they invest in trying to reach employers, some of whom may not be in business at all any more, so I wonder how those employees are faring when reaching employers is a problem.

Thanks.