Edmonds police launch 911 text updates, post-incident surveys

EDMONDS — The Edmonds Police Department is trying a new way to improve communication with 911 callers.

Edmonds police launched the SPIDR Tech platform on Feb. 8. It updates 911 callers and crime victims about their incidents, and sends customized texts or emails about the case.

911 callers can expect to receive a text message acknowledging their call with updates when an officer is dispatched. People can also take a survey about the incident and how police handled it.

After reporting a car crash, for example, you would receive an incident number and a notification that an officer is on the way. Afterward, a survey asks questions about the dispatch center and interactions with the responding officer, Edmonds Sgt. Josh McClure said.

https://www.heraldnet.com/news/edmonds-police-launch-911-text-updates-post-incident-surveys/