Computer Help and Support

shraby

(21,946 posts) Fri Apr 21, 2017, 06:48 PM Apr 2017

I have windows 10 and the gorgeous picture that is there when I'm not using it seems

to be the only thing I can get. Is it because it's updating or what. I can't get through to my desktop.

6 replies

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I have windows 10 and the gorgeous picture that is there when I'm not using it seems (Original Post) shraby Apr 2017 OP

There was a huge ("creators") update recently released. If it hasn't been installed yet that may be PoliticAverse Apr 2017 #1

Can you even access the login screen? still_one Apr 2017 #2

Sometimes I have to use my mouse and pnwest Apr 2017 #3

I got it! I clicked alt/control/delete just once and the login screen came up. Maybe the shraby Apr 2017 #4

Just BigOleDummy Apr 2017 #5

Message auto-removed Name removed May 2017 #6

PoliticAverse

(26,366 posts)

1. There was a huge ("creators") update recently released. If it hasn't been installed yet that may be

Reply to shraby (Original post)

Fri Apr 21, 2017, 06:57 PM

Apr 2017

why...
https://blogs.windows.com/windowsexperience/2017/04/11/how-to-get-the-windows-10-creators-update/#mTje3eveffmO5BB1.97

If a few hours pass and you're still stuck I'd try powering down and restarting.

still_one

(96,436 posts)

2. Can you even access the login screen?

Reply to shraby (Original post)

Fri Apr 21, 2017, 07:28 PM

Apr 2017

Last edited Fri Apr 21, 2017, 08:59 PM - Edit history (1)

Try to select the [windows] + L, that should bring you to the login screen.

If you can get to the login screen you bring it up in SafeMode, and trouble-shoot the issue, including restoring the last go version.

If you can get to the login in screen, with your left hand keep the (Shift) key pressed, and with the mouse select the Power icon on the bottom right, and select restart from the drop down. Keep your finger on the restart key, and it should boot up diagnostic mode, with appropriate menus

pnwest

(3,294 posts)

3. Sometimes I have to use my mouse and

Reply to shraby (Original post)

Sat Apr 22, 2017, 12:12 AM

Apr 2017

scroll that pic upwards...

shraby

(21,946 posts)

4. I got it! I clicked alt/control/delete just once and the login screen came up. Maybe the

Reply to shraby (Original post)

Sat Apr 22, 2017, 12:19 AM

Apr 2017

thing was updating or something, but at least I know how to get it back if it does it again.
Thanks for all the suggestions.
I just got back here, was watching Rachel and the rest of the msnbc crew that follows her.

BigOleDummy

(2,274 posts)

5. Just

Reply to shraby (Original post)

Sat Apr 22, 2017, 07:24 PM

Apr 2017

click your space bar.

Response to shraby (Original post)

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