Computer Help and Support

madamesilverspurs

(16,534 posts) Tue Oct 3, 2017, 09:37 PM Oct 2017

Is this legit?

Last edited Wed Oct 4, 2017, 12:17 AM - Edit history (1)

So this happened. And the white text box completely blocks the text in the red field that claims to be from Microsoft, and the white box can't be moved or deleted in order to read what's behind it. I just opened things in a new window, but this thing is still lurking in the background, along with all the site tabs.

Any suggestions for how to proceed?

And thanks. Again!

UPDATE: Discovered that it came with a screechy yowl; tried to watch a music video and turned on the volume, yikes! Went to Task Manager, clicked on Edge. Took a few attempts, but it finally did the trick. Thing is GONE! Until next time, anyway...

.

8 replies

= new reply since forum marked as read

Highlight:

Is this legit? (Original Post) madamesilverspurs Oct 2017 OP

not legit at all steve2470 Oct 2017 #1

Did that. madamesilverspurs Oct 2017 #4

Nope canetoad Oct 2017 #2

Can I suggest you just restart your computer? DonaldsRump Oct 2017 #3

Did. madamesilverspurs Oct 2017 #5

Do one more thing... DonaldsRump Oct 2017 #6

Next time you get that kind of pop up. Immediately right click your mouse on your browsers icon Afromania Oct 2017 #7

You can always call Microsoft SCantiGOP Oct 2017 #8

steve2470

(37,481 posts)

1. not legit at all

Reply to madamesilverspurs (Original post)

Tue Oct 3, 2017, 09:39 PM

Oct 2017

I would reboot, and scan your computer for viruses and other malware just to be on the safe side. Microsoft never does things like that.

madamesilverspurs

(16,534 posts)

4. Did that.

Reply to steve2470 (Reply #1)

Tue Oct 3, 2017, 10:11 PM

Oct 2017

Scan shows no threats, no viruses. Dang thing is still there.

But thanks just the same!

.

canetoad

(21,012 posts)

2. Nope

Reply to madamesilverspurs (Original post)

Tue Oct 3, 2017, 09:39 PM

Oct 2017

Scam.

DonaldsRump

(7,715 posts)

3. Can I suggest you just restart your computer?

Reply to madamesilverspurs (Original post)

Tue Oct 3, 2017, 09:39 PM

Oct 2017

I haven't had this one, but have had similar.

madamesilverspurs

(16,534 posts)

5. Did.

Reply to DonaldsRump (Reply #3)

Tue Oct 3, 2017, 10:12 PM

Oct 2017

Scan shows no threats, no viruses. Dang thing is still there.

But thanks just the same!

.

DonaldsRump

(7,715 posts)

6. Do one more thing...

Reply to madamesilverspurs (Reply #5)

Tue Oct 3, 2017, 10:24 PM

Oct 2017

1) Download and run CCleaner. I know there were some issues with one version of this, but I have been using this for years, and it cleans out the nonsense. Run each of the modules.

2) If that doesn't work, there's one more solution, but I need to walk you through this.

I've had to do this on my wife's Mac and my mother-in-law's PC....it should work. This is more than likely ransomware that can be cleaned out fairly easily.

Afromania

(2,809 posts)

7. Next time you get that kind of pop up. Immediately right click your mouse on your browsers icon

Reply to madamesilverspurs (Original post)

Tue Oct 3, 2017, 10:25 PM

Oct 2017

on the task bar and from the menu it brings up hit close. When you reopen your browser quickly close the tab the page is in before it has a chance to reload.

SCantiGOP

(14,758 posts)

8. You can always call Microsoft

Reply to madamesilverspurs (Original post)

Tue Oct 3, 2017, 11:08 PM

Oct 2017

Don’t use that phone number on the message of course; look it up.

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