I had the cell phone service representative out and out lie to me about the cost of renewing my contract. I spent hours trying to complain and they kept saying it was my fault for not reading the fine print. I finally contacted the BBB and told them I would not consider my case resolved until they played back for me the recording of the phone call I had with the sales representative. Then someone from AT&T finally called me back and refunded some of the money. I agreed to it because it was not worth my time to continue to deal with their labyrinth of horrible customer service. My contract finally expired this month and I'm looking elsewhere.

They have the absolute worse customer service in the world.

Sorry about no power, we lost it for 5 days due to Irma and that was bad enough.

I had a tree come through my roof during a storm 2 years ago, and we had to move out of the house for 2 months for repairs. The day it happened I called AT&T and told them what happened and asked to suspend the internet charges (we still needed the 3 cell phones on the contract). The person on the phone agreed without hesitation and told me to call back when I wanted it back on. It never showed up on the bill.
I was happily surprised at how well my encounter with their phone rep went; sorry you aren't having as much luck.

CA fires and the massive damages from those wildfires.

do you have a generator or some other source of power so you can use a few items in your home? I remember being without power for extended times & even charging the phone & 'camp-lights' was such a PITA.