Computer Help and Support

Fla Dem

(25,704 posts) Tue Feb 6, 2018, 03:48 PM Feb 2018

I cannot get my desktop printer to print over my wireless network

It will print if I connect a cable from my laptop.

The wireless indicator light is on and the printer shows 3 wireless bars in the display window.

I've checked goggle and can't seem to find anything that tells me what to do if my printer, while seemingly is connected to my wireless network, won't print.

Any thoughts?

I just really hate to have to spend $100+ on a new printer if I don't have to. But need my printer to work without it being attached by a cable.

Thanks for your thoughts and advice.

11 replies

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Highlight:

I cannot get my desktop printer to print over my wireless network (Original Post) Fla Dem Feb 2018 OP

You might try re-installing the printer driver? The Velveteen Ocelot Feb 2018 #1

I did reinstall the software. Not sure what happened. Fla Dem Feb 2018 #4

you have to connect your printer to your wireless network LuvLoogie Feb 2018 #2

I did a network systems check from the printers menu. Fla Dem Feb 2018 #5

Have you tried a direct TCP/IP connection to the printer? LuvLoogie Feb 2018 #11

Same issue gibraltar72 Feb 2018 #3

I had that problem with an HP Color Laser teach1st Feb 2018 #6

if you don't mind, what brand and model number? steve2470 Feb 2018 #7

Thanks Steve. Fla Dem Feb 2018 #8

you've probably done all this but fyi anyway.... steve2470 Feb 2018 #9

Need info Egnever Feb 2018 #10

The Velveteen Ocelot

(120,947 posts)

1. You might try re-installing the printer driver?

Reply to Fla Dem (Original post)

Tue Feb 6, 2018, 03:49 PM

Feb 2018

Fla Dem

(25,704 posts)

4. I did reinstall the software. Not sure what happened.

Reply to The Velveteen Ocelot (Reply #1)

Tue Feb 6, 2018, 04:36 PM

Feb 2018

It just stopped printing. Was fine one day, the next it just stopped.

LuvLoogie

(7,545 posts)

2. you have to connect your printer to your wireless network

Reply to Fla Dem (Original post)

Tue Feb 6, 2018, 03:54 PM

Feb 2018

you will have to enter the SSID adn password on the printer or using the software wizzard the printer came with

is your computer connected wirelessly or via an ethernet cable?

Fla Dem

(25,704 posts)

5. I did a network systems check from the printers menu.

Reply to LuvLoogie (Reply #2)

Tue Feb 6, 2018, 04:40 PM

Feb 2018

According to the print out, the Signal strength is "excellent"
The SSID (Network Name) is correct.

Summary: Network is working correctly.

LuvLoogie

(7,545 posts)

11. Have you tried a direct TCP/IP connection to the printer?

Reply to Fla Dem (Reply #5)

Wed Feb 7, 2018, 02:09 AM

Feb 2018

Go to control panel right click on the printer. Select printer properties. Click on the port tab. Select add port. Choose TCP/IP from the drop down and enter the IP address of the printer.

gibraltar72

(7,629 posts)

3. Same issue

Reply to Fla Dem (Original post)

Tue Feb 6, 2018, 03:59 PM

Feb 2018

since windows 10 installed. I keep getting missing driver message when I try to trouble shoot.

teach1st

(5,966 posts)

6. I had that problem with an HP Color Laser

Reply to Fla Dem (Original post)

Tue Feb 6, 2018, 04:47 PM

Feb 2018

I had that problem with my laptop and desktop trying to print wirelessly to the HP. HP support fixed it fairly quickly after lots of trial and error, but I had to let them connect to the computers. They fooled around with printer DNS settings. When I got a new desktop, I made sure not to have any printer software installed, and the printer works flawlessly. I'm convinced it's HP software that messes things up. (All computers are Windows 10.)

steve2470

(37,468 posts)

7. if you don't mind, what brand and model number?

Reply to Fla Dem (Original post)

Tue Feb 6, 2018, 04:49 PM

Feb 2018

You have to toggle things a bit/mess around a bit before it usually kicks in well.

Un-install your printer software, reboot, reinstall it again

Make sure you've followed all manufacturer directions from the PC or the printer control panel

Make sure it's the default printer and that your wireless router sees your printer with no issues.

Uninstall the fax machine (unless you really want to use it in Windows)

If all fails, call them on the phone. Good luck.

Fla Dem

(25,704 posts)

8. Thanks Steve.

Reply to steve2470 (Reply #7)

Tue Feb 6, 2018, 04:52 PM

Feb 2018

It's an epson workhorse 630 and I have loved it.

It has been a work horse. I do a lot of printing for several organizations I volunteer with and it has served me very well.

I did reinstall the printer software, but did not uninstall prior to reinstalling. Will try that approach.

steve2470

(37,468 posts)

9. you've probably done all this but fyi anyway....

Reply to Fla Dem (Reply #8)

Tue Feb 6, 2018, 05:06 PM

Feb 2018

https://epson.com/faq/SPT_C11CB07201~faq-168797

Egnever

(21,506 posts)

10. Need info

Reply to Fla Dem (Original post)

Tue Feb 6, 2018, 09:13 PM

Feb 2018

First thing to try when something like that happens is reboot the router. If that doesn't fix it.

First go to the printer and look for either settings or maintenance. What you are looking for is a network report. There should be an option in settings somewhere to print one.

Print it out and then look at the wireless portion. There should be an ipv4 address listed. If the address starts with 169.
Then your printer is not connecting to the wireless correctly.

If it is anything else it should be ok unless it is blank or all zeros.

Now with that number you can re-establish the connection a couple of ways.

If you can get that IPV4 number I can take you through the rest of it .

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