Computer Help and Support

efhmc

(15,014 posts) Wed Mar 28, 2018, 08:17 AM Mar 2018

Asking for help/advise again.

My at&t/thunderbird will only receive emails if unplugged from the router and plugged directly into the internet. I know there must be some setting I have missed changing but cannot find it. EVERYTHING else works with my router and receiving email did once also. Any help will be appreciate.

4 replies

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Asking for help/advise again. (Original Post) efhmc Mar 2018 OP

By chance Timewas Mar 2018 #1

Yes but always have. efhmc Mar 2018 #2

I have had that Timewas Mar 2018 #3

but does not happen when using other's and was previously efhmc Mar 2018 #4

Timewas

(2,292 posts)

1. By chance

Reply to efhmc (Original post)

Wed Mar 28, 2018, 08:56 AM

Mar 2018

Are you using both ether net and wifi at the same time??

efhmc

(15,014 posts)

2. Yes but always have.

Reply to Timewas (Reply #1)

Wed Mar 28, 2018, 09:13 AM

Mar 2018

This changed when I downloaded new TB. Well, I went back to old TB, cleaned out my profile, doubled checked and reset all the pop settings, etc. Get the emails just fine on my phone and at my daughter's house in CO and my other daughter's house in Austin so the problem is somewhere within my router/AT&T connection. Since I can send emails just fine using AT&T/TB. there has to be a blockage/firewall some place with my router for receiving. So several times daily, I go into my office and plug in the computer directly to the internet and get those emails. Luckily I have two other addresses I use more with no problem. BTW, thanks for helping.

Timewas

(2,292 posts)

3. I have had that

Reply to efhmc (Reply #2)

Wed Mar 28, 2018, 10:13 AM

Mar 2018

in my case found that using both ether net and wifi at the same time caused that to happen...

efhmc

(15,014 posts)

4. but does not happen when using other's and was previously

Reply to Timewas (Reply #3)

Wed Mar 28, 2018, 12:00 PM

Mar 2018

ok here. It is quite the mystery.

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