Computer Help and Support

tiredtoo

(2,949 posts) Thu Oct 11, 2018, 11:06 AM Oct 2018

Dell computer running windows 10 no sound

all of a sudden this morning my grandsons laptop has no sound. Ran trouble shooter and get this message. "Windows audio and windows endpoint builder services must be running for audio to work correctly. At least one of these services isn't running."
No method to correct this problem mentioned. Can someone here help me? Thank you.

6 replies

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Dell computer running windows 10 no sound (Original Post) tiredtoo Oct 2018 OP

try this. lapfog_1 Oct 2018 #1

Thanks tiredtoo Oct 2018 #2

I am having the same problem on HP laptop marylandblue Oct 2018 #3

My daughter's HP windows 10 laptop is having a similar problem Jarqui Oct 2018 #4

Microsoft released a ton of updates last night for Windows TwistOneUp Oct 2018 #5

Just ran recovery on laptop tiredtoo Oct 2018 #6

lapfog_1

(30,168 posts)

1. try this.

Reply to tiredtoo (Original post)

Thu Oct 11, 2018, 11:10 AM

Oct 2018

power cycle.

1.Press Windows key + R then type services.msc and hit Enter to open Windows services list. 3.Make sure their Startup Type is set to Automatic and the services are Running, either way, restart all of them once again.

power cycle again.

tiredtoo

(2,949 posts)

2. Thanks

Reply to tiredtoo (Original post)

Thu Oct 11, 2018, 11:25 AM

Oct 2018

checked, startup set to automatic and both listed as running. Another message i get when clicking on speaker "no audio output device is installed."

marylandblue

(12,344 posts)

3. I am having the same problem on HP laptop

Reply to tiredtoo (Original post)

Thu Oct 11, 2018, 11:27 AM

Oct 2018

I tried reinstalling the driver, but now the computer won't recognize the audio device. Did Microsoft mess up a Windows update?

Jarqui

(10,492 posts)

4. My daughter's HP windows 10 laptop is having a similar problem

Reply to tiredtoo (Original post)

Thu Oct 11, 2018, 11:57 AM

Oct 2018

that started last night ...

TwistOneUp

(1,020 posts)

5. Microsoft released a ton of updates last night for Windows

Reply to tiredtoo (Original post)

Thu Oct 11, 2018, 12:18 PM

Oct 2018

Maybe 80 or so.

If this just started happening you may have to remove some updates.

Best bet is to call Microsoft support and ask. If any of their updates is causing a problem, this is the fastest way to find out which update(s) need(s) to be removed.

tiredtoo

(2,949 posts)

6. Just ran recovery on laptop

Reply to tiredtoo (Original post)

Thu Oct 11, 2018, 05:49 PM

Oct 2018

Fixed problem but probably uninstalled all the updates from last night.

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