Computer Help and Support

madamesilverspurs

(16,050 posts) Fri Jan 4, 2019, 05:12 PM Jan 2019

Need some guidance, please!

I'm posting from my 10-year-old Toshiba laptop. The newer one (about 3 years old) is acting up. When I turn it on, my screen comes up but when I try to sign in the screen goes black; the cursor shows and I can move it around, but that's it. When my normal login screen comes back, it still goes black when I try to sign in. Trying not to panic, working on some stuff for local Dems events, kinda need to get in there to do that. Anybody have any ideas?

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13 replies

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Need some guidance, please! (Original Post) madamesilverspurs Jan 2019 OP

Try attaching an external monitor n/t discntnt_irny_srcsm Jan 2019 #1

I hate to admit this, but madamesilverspurs Jan 2019 #2

What is the the manufacturer and model number of the newer laptop? n/t discntnt_irny_srcsm Jan 2019 #3

It's a toshiba satellite. madamesilverspurs Jan 2019 #4

There is probably a label on the bottom n/t discntnt_irny_srcsm Jan 2019 #5

Guess I should have thought of that, eh? madamesilverspurs Jan 2019 #6

This model has a VGA connector discntnt_irny_srcsm Jan 2019 #8

thank you for your efforts! madamesilverspurs Jan 2019 #11

Toshiba Laptop Black Screen After Logon teach1st Jan 2019 #7

BINGO!!!!! madamesilverspurs Jan 2019 #9

Glad to hear you're okay discntnt_irny_srcsm Jan 2019 #10

Breathing much easier, thank you! madamesilverspurs Jan 2019 #12

Yay! teach1st Jan 2019 #13

discntnt_irny_srcsm

(18,578 posts)

1. Try attaching an external monitor n/t

Reply to madamesilverspurs (Original post)

Fri Jan 4, 2019, 05:15 PM

Jan 2019

madamesilverspurs

(16,050 posts)

2. I hate to admit this, but

Reply to discntnt_irny_srcsm (Reply #1)

Fri Jan 4, 2019, 05:30 PM

Jan 2019

I don't know what that means.

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discntnt_irny_srcsm

(18,578 posts)

3. What is the the manufacturer and model number of the newer laptop? n/t

Reply to madamesilverspurs (Reply #2)

Fri Jan 4, 2019, 05:36 PM

Jan 2019

madamesilverspurs

(16,050 posts)

4. It's a toshiba satellite.

Reply to discntnt_irny_srcsm (Reply #3)

Fri Jan 4, 2019, 05:43 PM

Jan 2019

I'm trying to find the documents that came with it, but I moved recently and haven't yet found where they put that box...

discntnt_irny_srcsm

(18,578 posts)

5. There is probably a label on the bottom n/t

Reply to madamesilverspurs (Reply #4)

Fri Jan 4, 2019, 05:53 PM

Jan 2019

madamesilverspurs

(16,050 posts)

6. Guess I should have thought of that, eh?

Reply to discntnt_irny_srcsm (Reply #5)

Fri Jan 4, 2019, 05:56 PM

Jan 2019

Label says Satellite S850
Does that help?

discntnt_irny_srcsm

(18,578 posts)

8. This model has a VGA connector

Reply to madamesilverspurs (Reply #6)

Fri Jan 4, 2019, 06:12 PM

Jan 2019

...on the side. If you know someone with a standard vga monitor, you can connect their cable and monitor to your laptop to determine if the problem is with the screen built in to your laptop.