Welcome to DU! The truly grassroots left-of-center political community where regular people, not algorithms, drive the discussions and set the standards. Join the community: Create a free account Support DU (and get rid of ads!): Become a Star Member Latest Breaking News Editorials & Other Articles General Discussion The DU Lounge All Forums Issue Forums Culture Forums Alliance Forums Region Forums Support Forums Help & Search

global1

(25,921 posts)
Thu Feb 7, 2019, 12:38 AM Feb 2019

Is Anyone Else Having Problems With ATT E-mail?.....

I was on this morning. This afternoon when I went back to my computer I was signed out. Tried to sign in and it wouldn't accept my password.

Just now I called ATT and when I provided my phone number (account number) now just working through their automated system talking to a robot - they said a completely different user name (e-mail address) than what I have. When I asked to talk to a live person - I was switched over and got the message - "Due to circumstances beyond our control we can't take your call right now".

Just wondering if anyone else is running into the same problem?

7 replies = new reply since forum marked as read
Highlight: NoneDon't highlight anything 5 newestHighlight 5 most recent replies
Is Anyone Else Having Problems With ATT E-mail?..... (Original Post) global1 Feb 2019 OP
Yes. My password stopped working a few weeks ago tirebiter Feb 2019 #1
Yes. greyl Feb 2019 #2
Thanks For The Info.... global1 Feb 2019 #4
I had this happen a few months ago StatGirl Feb 2019 #3
Did you ever get this fixed? StatGirl Mar 2019 #5
Yes - I Got In Contact With AT&T Internet Support And.... global1 Mar 2019 #6
Thanks! StatGirl Mar 2019 #7

tirebiter

(2,587 posts)
1. Yes. My password stopped working a few weeks ago
Thu Feb 7, 2019, 12:46 AM
Feb 2019

I had the security Q+A set up but I can only remember one answer. Neither ATT or Yahoo has a reach number to call and get this fixed.

StatGirl

(518 posts)
3. I had this happen a few months ago
Thu Feb 7, 2019, 12:53 AM
Feb 2019

I had to reset my password, but they never actually told me that. I had to do a lot of Googling to figure it out.

I think I clicked on the "forgot my password" link and then followed the instructions. And I did have to remember my security answers, but I always choose ones I know I'll remember like "What was the name of your first pet?" rather than "What is your favorite color?" or "What is your quest?"
.

StatGirl

(518 posts)
5. Did you ever get this fixed?
Fri Mar 1, 2019, 02:36 PM
Mar 2019

It happened to my mom a few days ago (SBCGlobal account). AT&T won't take responsibility because she's no longer their customer, and the Yahoo "forgot my password" website routes her to AT&T.

global1

(25,921 posts)
6. Yes - I Got In Contact With AT&T Internet Support And....
Fri Mar 1, 2019, 02:41 PM
Mar 2019

one of their Techs walked me through resetting a new password. Once we did that - everything worked again. I just have to remember a new password. The old one I used for over 7 yrs.

StatGirl

(518 posts)
7. Thanks!
Fri Mar 1, 2019, 03:58 PM
Mar 2019

Since my mom isn't an AT&T customer, they just told her the account was gone and they couldn't do anything.

The account isn't gone, since I've sent test messages to it, and they haven't bounced. But she decided to abandon Yahoo and create a Gmail account.

Latest Discussions»Help & Search»Computer Help and Support»Is Anyone Else Having Pro...