Computer Help and Support

dixiegrrrrl

(60,011 posts) Fri May 3, 2019, 11:40 PM May 2019

Mozilla seems to have disabled add-ons, attempts to download them don't work

Et tu, anyone ?

All of my extensions are marked as "___ could not be verified for use in Firefox and has been disabled".
Trying to remove them and reinstall them gives "Download failed. Please check your connection."
EVERY single add-on on the Mozilla page does this.

2 hours later, I found https://github.com/mozilla/addons/issues/978, which is
a current discussion of the problem that people have discovered in the last 3-4 hours.

I can attest this just recently happened around 10 pm Central, on my 2 computers running Firefox.

I have Opera as a back up browser, so can change over to that.

19 replies

= new reply since forum marked as read

Highlight:

Mozilla seems to have disabled add-ons, attempts to download them don't work (Original Post) dixiegrrrrl May 2019 OP

I'm using Firefox Quantum 66....and things seem OK for me. Not sure what is going on walkingman May 2019 #1

Wait until your clock hits midnight (in about 7 minutes). Eugene May 2019 #3

It's a known problem. Eugene May 2019 #2

Wow - not a good thing for Mozilla. I left Firefox for Chrome for a while when they went to walkingman May 2019 #4

Thanks for the confirmation. dixiegrrrrl May 2019 #6

Slightly disconcerting, but only updates disabled here. greyl May 2019 #5

This account is keeping track of the problem and (hopefully) eventual fix blogslut May 2019 #7

Thank you! dixiegrrrrl May 2019 #10

just now got that message/change on firefox. not sure what they disabled tho, adblock plus? msongs May 2019 #8

yep adblock is disabled, dirt sucking ads everywhere guess its off to chrome nt msongs May 2019 #9

Ghostery ad blocker is back on my puter!! dixiegrrrrl May 2019 #11

Update: Mozilla is pushing out a pair of hotfixes. Eugene May 2019 #12

That fixed it on my Windows 7 machine. ( n/t ) Make7 May 2019 #13

Thanks! It hit me today and I turned on the active studies feature and a few minutes later walkingman May 2019 #14

2 of 3 laptops in the house are back up dixiegrrrrl May 2019 #15

just updated to 66.0.3 Go Vols May 2019 #16

I'm wondering how many people did the update. dixiegrrrrl May 2019 #17

Version 66.0.4 is out, all extensions should be back to normal dalton99a May 2019 #18

My android phone took an extra day due ManiacJoe May 2019 #19

walkingman

(8,339 posts)

1. I'm using Firefox Quantum 66....and things seem OK for me. Not sure what is going on

Reply to dixiegrrrrl (Original post)

Fri May 3, 2019, 11:52 PM

May 2019

I saw similar comments on another forum so maybe it is a geographical issue? I'm in Central Texas.

Eugene

(62,656 posts)

3. Wait until your clock hits midnight (in about 7 minutes).

Reply to walkingman (Reply #1)

Fri May 3, 2019, 11:54 PM

May 2019

Then the bug will bite.

Eugene

(62,656 posts)

2. It's a known problem.

Reply to dixiegrrrrl (Original post)

Fri May 3, 2019, 11:53 PM

May 2019

Mozilla acknowledges the problem. A site certificate expired as of 00:00 May 4, 2019.

All extensions disabled due to expiration of intermediate signing cert

https://bugzilla.mozilla.org/show_bug.cgi?id=1548973

The addon store needs to fix their site.

walkingman

(8,339 posts)

4. Wow - not a good thing for Mozilla. I left Firefox for Chrome for a while when they went to

Reply to Eugene (Reply #2)

Fri May 3, 2019, 11:59 PM

May 2019

extensions and I lost some of my favorite addons but came back when I figured out that I could do some of the same things with CSS file. Now more problems. Not good.

dixiegrrrrl

(60,011 posts)

6. Thanks for the confirmation.

Reply to Eugene (Reply #2)

Sat May 4, 2019, 12:26 AM

May 2019

I'll check back to the add on page in a couple days then. When they get it fixed, will our extensions be working, or do we have to download them again?

greyl

(22,997 posts)

5. Slightly disconcerting, but only updates disabled here.

Reply to dixiegrrrrl (Original post)

Sat May 4, 2019, 12:03 AM

May 2019

On my Android tablet, Firefox plugins were disabled, but here on a Windows 7 PC, they're not disabled, but show "There was an error downloading..." updates for Wappalyzer, Adblock Plus, Clippings, and NoScript.

blogslut

(38,652 posts)

7. This account is keeping track of the problem and (hopefully) eventual fix

Reply to dixiegrrrrl (Original post)

Sat May 4, 2019, 02:17 AM

May 2019

https://twitter.com/mozamo

dixiegrrrrl

(60,011 posts)

10. Thank you!

Reply to blogslut (Reply #7)

Sat May 4, 2019, 11:12 AM

May 2019

msongs

(70,172 posts)

8. just now got that message/change on firefox. not sure what they disabled tho, adblock plus?

Reply to dixiegrrrrl (Original post)

Sat May 4, 2019, 02:24 AM

May 2019

or what

msongs

(70,172 posts)

9. yep adblock is disabled, dirt sucking ads everywhere guess its off to chrome nt

Reply to dixiegrrrrl (Original post)

Sat May 4, 2019, 02:29 AM

May 2019

dixiegrrrrl

(60,011 posts)

11. Ghostery ad blocker is back on my puter!!

Reply to msongs (Reply #9)

Sat May 4, 2019, 11:44 AM

May 2019

It just showed up in the usual place on the adddress bar.

Ad blocker Ultimate is still ded, tho.

Looks like are working on the problem.

Eugene

(62,656 posts)

12. Update: Mozilla is pushing out a pair of hotfixes.

Reply to dixiegrrrrl (Original post)

Sat May 4, 2019, 04:17 PM

May 2019

Update Regarding Add-ons in Firefox

https://blog.mozilla.org/addons/2019/05/04/update-regarding-add-ons-in-firefox/comment-page-5/

To provide this fix on short notice, we are using the Studies system. This system is enabled by default, and no action is needed unless Studies have been disabled. Firefox users can check if they have Studies enabled by going to:

It may take up to six hours for the Study to be applied to Firefox. To check if the fix has been applied, you can enter “about:studies” in the location bar. If the fix is in the active, you’ll see “hotfix-update-xpi-signing-intermediate-bug-1548973” in either the Active studies or Completed studies as follows:

The other hotfix is hotfix-reset-xpi-verification-timestamp-1548973.

In my case, one PC has the fixes and I'm still waiting on other computers.

Make7

(8,546 posts)

13. That fixed it on my Windows 7 machine. ( n/t )

Reply to Eugene (Reply #12)

Sat May 4, 2019, 04:41 PM

May 2019

walkingman

(8,339 posts)

14. Thanks! It hit me today and I turned on the active studies feature and a few minutes later

Reply to Eugene (Reply #12)

Sat May 4, 2019, 06:48 PM

May 2019

everything was back! Gracias!

dixiegrrrrl

(60,011 posts)

15. 2 of 3 laptops in the house are back up

Reply to Eugene (Reply #12)

Sat May 4, 2019, 06:59 PM

May 2019

but a 3rd, not yet. We haven't done anything to fix them, Mozilla did.

thanks for the blog link, gonna keep that and their twitter feed for future reference.