Computer Help and Support

3catwoman3

(25,378 posts) Wed Mar 4, 2020, 10:34 PM Mar 2020

Any Yahoo geeks/ experts/ nerds on DU? Help needed.

My 97 yr old mom’s Yahoo email account has gotten messed up somehow. I have been trying to figure it out, but am rather techno-challenged.

When I try to sign in to her account, I get the following message:

Uh-oh. We can’t sign you in right now. Please try again in a while.

When I try to create a new password, this message shows up:

We can’t recover your account online because there are no other potions on file for your account.

I have sent a couple of test e-mails to see if they bounce back as undeliverable, but that does not seem to be the case. If her account no longer existed, wouldn’t I get it back?

Thanks to any who chose to respond.

6 replies

= new reply since forum marked as read

Highlight:

Any Yahoo geeks/ experts/ nerds on DU? Help needed. (Original Post) 3catwoman3 Mar 2020 OP

have you tried on the computer/phone she uses? other devices than yours? nt msongs Mar 2020 #1

I've tried her iPad, my iPad, and my... 3catwoman3 Mar 2020 #2

Web site vs email apps ManiacJoe Mar 2020 #3

I've tried both. I even tried the... 3catwoman3 Mar 2020 #4

an ipad? suggest to Restore from iCloud Backup Sunlei Mar 2020 #5

Thnx. My mom is basically self-taught on her iPad, and gets... 3catwoman3 Mar 2020 #6

msongs

(70,093 posts)

1. have you tried on the computer/phone she uses? other devices than yours? nt

Reply to 3catwoman3 (Original post)

Wed Mar 4, 2020, 10:39 PM

Mar 2020

3catwoman3

(25,378 posts)

2. I've tried her iPad, my iPad, and my...

Reply to msongs (Reply #1)

Wed Mar 4, 2020, 10:41 PM

Mar 2020

...laptop. Same result on all 3 devices.

She has a Jitterbug phone, but does not use that to get on-line. I haven’t tried that.

ManiacJoe

(10,136 posts)

3. Web site vs email apps

Reply to 3catwoman3 (Original post)

Thu Mar 5, 2020, 03:44 AM

Mar 2020

Are you trying to login using the Yahoo website or are you trying to connect an email app to the Yahoo servers?

3catwoman3

(25,378 posts)

4. I've tried both. I even tried the...

Reply to ManiacJoe (Reply #3)

Thu Mar 5, 2020, 12:09 PM

Mar 2020

...”create an account” option using her current email address, which resulted in an “account already exists” message, so the account must still be there, but I sure as hell can’t access it.

Sunlei

(22,651 posts)

5. an ipad? suggest to Restore from iCloud Backup

Reply to 3catwoman3 (Original post)

Fri Mar 6, 2020, 10:48 AM

Mar 2020

Click Restore from Backup, and if any backups are available, they will be listed.

She may have recently changed something in settings and a restore from a slightly earlier icloud backup date will hopefully fix the problem.

3catwoman3

(25,378 posts)

6. Thnx. My mom is basically self-taught on her iPad, and gets...

Reply to Sunlei (Reply #5)

Fri Mar 6, 2020, 11:12 AM

Mar 2020

...impatient if things don’t show up right away and just sort of “stabs” around at everything hoping to find the right button/bar/ etc.

She may certainly have reset something unintentionally.

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