Computer Help and Support

icymist

(15,888 posts) Wed Apr 15, 2020, 06:02 PM Apr 2020

Android phone won't allow internet - Kicks you off the internet

Hello. My roommate has a problem with her android phone. Every time she tries to get on the internet it kicks her off. Sometimes she is able to get on enough to start reading email, only to have it kick her off. Customer service is useless right now as she told me that she thought the guy she was talking to actually fell asleep. Snoring even. I know these are trying times, but wow! Anyone got any ideas?

9 replies

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Android phone won't allow internet - Kicks you off the internet (Original Post) icymist Apr 2020 OP

Reboot your wifi network? OAITW r.2.0 Apr 2020 #1

It's wi-fi icymist Apr 2020 #2

I'd compare settings on both phones on the data-network set-up. OAITW r.2.0 Apr 2020 #4

Remove the connection and re-add it after a reboot. cayugafalls Apr 2020 #3

Good suggestion! OAITW r.2.0 Apr 2020 #5

Thank you. Going to try that. icymist Apr 2020 #6

Okay, it's working! icymist Apr 2020 #7

Good to hear, ping back here if it stops again. nt cayugafalls Apr 2020 #8

yep,,this was my initial thought,, kozar Apr 2020 #9

OAITW r.2.0

(28,228 posts)

1. Reboot your wifi network?

Reply to icymist (Original post)

Wed Apr 15, 2020, 06:05 PM

Apr 2020

Is she on cellular network or Wifi?

icymist

(15,888 posts)

2. It's wi-fi

Reply to OAITW r.2.0 (Reply #1)

Wed Apr 15, 2020, 06:07 PM

Apr 2020

Her husband has the exact same phone and doesn't have a problem. Also there are other computers using this connection, including me!

OAITW r.2.0

(28,228 posts)

4. I'd compare settings on both phones on the data-network set-up.

Reply to icymist (Reply #2)

Wed Apr 15, 2020, 06:12 PM

Apr 2020

CHAange to the one that is working OK. Might also restart the phone.

cayugafalls

(5,747 posts)

3. Remove the connection and re-add it after a reboot.

Reply to icymist (Original post)

Wed Apr 15, 2020, 06:10 PM

Apr 2020

Sometimes the DHCP lease needs to be renewed.

To delete a saved Wifi network from your phone or tablet, all you need to do is go to the Wifi section of your settings menu. Find the network you want to get rid of. Long press it, then chose "Forget."