Computer Help and Support

abqtommy

(14,118 posts) Sun May 17, 2020, 09:08 AM May 2020

Help Me!!! (in screechy falsetto voice from The Fly) I'm trying to do a reset of my son's WIN 10

puter since we got the Blue Screen Of Death this morning. I'm at the point where the screen will
indicate 88% complete then the monitor will display No Signal while the power light either flashes
or stays on steady. I've shut the thing off and on a few times but come back to what I just described What can I expect now?

13 replies

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Help Me!!! (in screechy falsetto voice from The Fly) I'm trying to do a reset of my son's WIN 10 (Original Post) abqtommy May 2020 OP

Do you have the power cord plugged in? lpbk2713 May 2020 #1

This may help mercuryblues May 2020 #2

Thanks, already have that. I'm in the middle of the RESET process but wondering what's going abqtommy May 2020 #3

External monitor? LiberalArkie May 2020 #4

Thanks but it's not the monitor. If I do a hard reset it comes up and starts the whole process abqtommy May 2020 #5

I had this problem years ago mercuryblues May 2020 #6

Can you get it started in safe mode? DonaldsRump May 2020 #7

I got it in safe mode, tried this and that then chose to do a OS RESET and I should be abqtommy May 2020 #9

Tech hubby says sounds like bad hardware. Ram, hard drive, etc GreenPartyVoter May 2020 #8

Thanks all. It's up and running thanks to Disaffected over in General Discussion. Son has abqtommy May 2020 #10

maybe post the link so others that have the problem can find it Kali May 2020 #11

Oh yeah, I could have said that Disaffected suggested I unplug the power cord then plug abqtommy May 2020 #12

... Kali May 2020 #13

lpbk2713

(43,201 posts)

1. Do you have the power cord plugged in?

Reply to abqtommy (Original post)

Sun May 17, 2020, 09:12 AM

May 2020

Take the battery out for about a minute and try it again.
If there was no power while a Windows update was in
progress you might have a problem.

mercuryblues

(15,062 posts)

2. This may help

Reply to abqtommy (Original post)

Sun May 17, 2020, 09:16 AM

May 2020

https://www.windowscentral.com/how-troubleshoot-blue-screen-errors-windows-10

abqtommy

(14,118 posts)

3. Thanks, already have that. I'm in the middle of the RESET process but wondering what's going

Reply to mercuryblues (Reply #2)

Sun May 17, 2020, 09:41 AM

May 2020

on. (Got into Safe Mode, did a Recovery, deleted latest quality update, couldn't delete the other class
of update, went for RESET...) Monitor will show 88% complete then go to No Signal with the power light flashing...

LiberalArkie

(16,388 posts)

4. External monitor?

Reply to abqtommy (Reply #3)

Sun May 17, 2020, 09:55 AM

May 2020

If yes, the problem maybe in the connector, disconnect the monitor cable from computer and plug back in.

Happens on my cdmi monitor all the time.

abqtommy

(14,118 posts)

5. Thanks but it's not the monitor. If I do a hard reset it comes up and starts the whole process

Reply to LiberalArkie (Reply #4)

Sun May 17, 2020, 10:05 AM

May 2020

over again. At this point I don't know if it's working or it's a bug or a feature...

Started with Blue Screen Of Death and I'm losing hope... I know, I shoulda bought a Mac...

mercuryblues

(15,062 posts)

6. I had this problem years ago

Reply to LiberalArkie (Reply #4)

Sun May 17, 2020, 10:15 AM

May 2020

When W10 1st came out. it was a known problem that it conflicted with my anti-virus program. I forgot what one I was using at the time. I ended up restoring the PC to a previous backup date, downloaded a free virus program, deleted the program that I had, let the "fixes" update. Defragged and cleaned disc. Reinstalled my virus program.

DonaldsRump

(7,715 posts)

7. Can you get it started in safe mode?

Reply to abqtommy (Original post)

Sun May 17, 2020, 10:20 AM

May 2020

Safe mode disables a lot of drivers etc and effectively gives you a bare minimum working computer that allows you to fix things.

Give it a try: https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode