Computer Help and Support

Grasswire2

(13,693 posts) Tue Jun 23, 2020, 05:35 PM Jun 2020

two problems setting up my new HP laptop.

Could use some advice!

I have followed all the instructions on how to get the laptop to communicate with my older HP printer. I downloaded and installed the printer driver. It says, then, to look on the screen of the printer for the icon for wifi and touch it. NO such icon appears.

So then we tried connecting printer with laptop with USB printer cable. Hit the print button to send document. NOTHING.

Will I have to get a new printer/scanner to be able to print from this laptop?

........................

And. No matter what I do, I can't get the headphones to deliver sound. Tried several different headphones. The setting should be appropriate. Nothing.

Suggestions very welcome. Thanks in advance.

5 replies

= new reply since forum marked as read

Highlight:

two problems setting up my new HP laptop. (Original Post) Grasswire2 Jun 2020 OP

What operating system(going to assume windows 10) and which printer? Afromania Jun 2020 #1

windows 10 on the laptop and.. Grasswire2 Jun 2020 #4

Ah k. let us know how it turns out and if it helps the audio too. Afromania Jun 2020 #5

I recently set up my sons HP laptop with an older printer kimbutgar Jun 2020 #2

Makes me afraid when my windows 8.1 goes and I need a new desk top. I just know I will have a katmondoo Jun 2020 #3

Afromania

(2,785 posts)

1. What operating system(going to assume windows 10) and which printer?

Reply to Grasswire2 (Original post)

Tue Jun 23, 2020, 05:39 PM

Jun 2020

Grasswire2

(13,693 posts)

4. windows 10 on the laptop and..

Reply to Afromania (Reply #1)

Tue Jun 23, 2020, 06:13 PM

Jun 2020

...the printer is HP Officejet 6500A. No problem downloading and installing the driver.

HOWEVER. I have not restarted the laptop since. (Another member suggests, and I will do so now.)

Afromania

(2,785 posts)

5. Ah k. let us know how it turns out and if it helps the audio too.

Reply to Grasswire2 (Reply #4)

Tue Jun 23, 2020, 09:27 PM

Jun 2020

kimbutgar

(23,165 posts)

2. I recently set up my sons HP laptop with an older printer

Reply to Grasswire2 (Original post)

Tue Jun 23, 2020, 05:59 PM

Jun 2020

Ended up going to the printers website to get the latest drivers for his 1 year old laptops. After installing these new drivers I had to restart the laptop and then finally got it to work.

As to the sound go look in the control panel for sounds. I removed the old drivers and then again went to windows update and got new drivers for that also.

It seems the drivers that are on some HP laptops need to be uninstalled and reinstalled.

Hope that helps!

katmondoo

(6,494 posts)

3. Makes me afraid when my windows 8.1 goes and I need a new desk top. I just know I will have a