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Computer Help and Support

efhmc

(15,000 posts) Mon Jul 13, 2020, 10:15 AM Jul 2020

I got a new computer which was defective which I have since returned. I bought and installed Office

for Student and home on that computer. I need to install that purchase on my new computer. MS says to uninstall it from my other computer which I not longer have. None of their instructions work. Any help. Thanks.

4 replies

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I got a new computer which was defective which I have since returned. I bought and installed Office (Original Post) efhmc Jul 2020 OP

No, but... Newest Reality Jul 2020 #1

Thanks. I bought it on line. efhmc Jul 2020 #2

Have you tried calling the general Microsoft support number online? MoonchildCA Jul 2020 #3

Thanks, I'll do it. efhmc Jul 2020 #4

Newest Reality

(12,712 posts)

1. No, but...

Reply to efhmc (Original post)

Mon Jul 13, 2020, 10:28 AM

Jul 2020

Here is a list of viable alternatives if you don't find a way to get Microsoft to help you with that. You could also contact the place you bought it, if you got it retail.

https://www.digitaltrends.com/computing/best-microsoft-office-alternatives/

efhmc

(15,000 posts)

2. Thanks. I bought it on line.

Reply to Newest Reality (Reply #1)

Mon Jul 13, 2020, 10:35 AM

Jul 2020

The odd thing is that when I go to my MS account, it is not even shown as purchased. I have Excel for my expensese and do not want to have to reconfigure it.

MoonchildCA

(1,344 posts)

3. Have you tried calling the general Microsoft support number online?

Reply to efhmc (Original post)

Mon Jul 13, 2020, 11:26 AM

Jul 2020

You can also send an email through the “contact us” link on their support page.

efhmc

(15,000 posts)

4. Thanks, I'll do it.

Reply to MoonchildCA (Reply #3)

Mon Jul 13, 2020, 11:41 AM

Jul 2020

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