Computer Help and Support

3Hotdogs

(13,344 posts) Mon Oct 12, 2020, 04:49 PM Oct 2020

New iMac. -- I can't get sound.

It was working up until two hours ago.

Mute is not enabled. Sound level on bottom of videos is at high.

11 replies

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New iMac. -- I can't get sound. (Original Post) 3Hotdogs Oct 2020 OP

Browser tabs or all devices? cayugafalls Oct 2020 #1

In the sound preferences, what is selected as output? LuvLoogie Oct 2020 #2

Paired with number keyboard and track pad 3Hotdogs Oct 2020 #4

Also, is it application specific? LuvLoogie Oct 2020 #3

Im not getting any sound from any source 3Hotdogs Oct 2020 #7

If the internal speakers on your Mac aren't working (Apple Support) Louis1895 Oct 2020 #5

Goto System Preferences and select sound LiberalArkie Oct 2020 #6

Try restarting core audio service bullimiami Oct 2020 #8

If not fixed yet, here is a list of things to try. cayugafalls Oct 2020 #9

maybe sound is extra? nt msongs Oct 2020 #10

I got it. It was the F9 button 3Hotdogs Oct 2020 #11

cayugafalls

(5,747 posts)

1. Browser tabs or all devices?

Reply to 3Hotdogs (Original post)

Mon Oct 12, 2020, 04:59 PM

Oct 2020

Can you play an mp4?

If browser tab, check to see if site is muted. Click the sound icon on the tab, or right click and select unmute from the pop up menu.

LuvLoogie

(7,520 posts)

2. In the sound preferences, what is selected as output?

Reply to 3Hotdogs (Original post)

Mon Oct 12, 2020, 05:08 PM

Oct 2020

Have you paired it with bluetooth headphones recently?

3Hotdogs

(13,344 posts)

4. Paired with number keyboard and track pad

Reply to LuvLoogie (Reply #2)

Mon Oct 12, 2020, 05:11 PM

Oct 2020

LuvLoogie

(7,520 posts)

3. Also, is it application specific?

Reply to 3Hotdogs (Original post)

Mon Oct 12, 2020, 05:10 PM

Oct 2020

Can you play and hear a system alert sound?

3Hotdogs

(13,344 posts)

7. Im not getting any sound from any source

Reply to LuvLoogie (Reply #3)

Mon Oct 12, 2020, 05:34 PM

Oct 2020

Louis1895

(778 posts)

5. If the internal speakers on your Mac aren't working (Apple Support)

Reply to 3Hotdogs (Original post)

Mon Oct 12, 2020, 05:29 PM

Oct 2020

https://support.apple.com/en-us/HT203186

Check your sound settings

If you still can't hear sound from the internal speakers after updating your computer's software, check your sound settings.
First, disconnect any external audio devices from your computer. Also disconnect any cables from the USB, Thunderbolt, or 3.5mm audio ports.
1. From the Apple menu , choose System Preferences.
2. Click Sound.
3. Click the Output tab, then select the built-in speakers. If you don’t see built-in speakers as an option in the Output window, contact Apple Support.
4. If the Output volume slider is set low, move the slider to the right and test again.
5. If the Mute checkbox is selected, deselect it and test again.
6. If you still don’t hear any sound, contact Apple Support.
Published Date: June 19, 2020

LiberalArkie

(16,388 posts)

6. Goto System Preferences and select sound

Reply to 3Hotdogs (Original post)

Mon Oct 12, 2020, 05:33 PM

Oct 2020

Check what is selected in the output tab.

If correct: select sound effects and make sure that is correct. When correct click on one of the sounds and see if anything sounds.

There are also an alert volume and an Output Volume control there.

bullimiami

(13,982 posts)

8. Try restarting core audio service

Reply to 3Hotdogs (Original post)

Mon Oct 12, 2020, 05:35 PM

Oct 2020

Open terminal

Type

sudo killall coreaudiod

If it’s not the problem it won’t hurt anything

You may want to save that command

I have to do it periodically on my laptop