Computer Help and Support

Grasswire2

(13,708 posts) Thu Dec 17, 2020, 02:01 PM Dec 2020

HP printer went dark

My new HP printer is just outside the return window on amazon. I haven't even used a full cartridge of ink yet.

Last night I printed three copies of the first page of a fifteen page document. Zip. Done.

And then the thing went black. No power. I checked the cords. The surge protector.

Nothing.

Any ideas?

5 replies

= new reply since forum marked as read

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HP printer went dark (Original Post) Grasswire2 Dec 2020 OP

Depending upon when you bought it Amazon does extend the return window in Nov and Dec into Jan... wcmagumba Dec 2020 #1

delivered just a week too early to meet that requirement Grasswire2 Dec 2020 #3

What is the manufacturer warranty? Jirel Dec 2020 #2

It's not a high dollar printer. Grasswire2 Dec 2020 #4

It should still have a year's factory warranty... regnaD kciN Dec 2020 #5

wcmagumba

(3,151 posts)

1. Depending upon when you bought it Amazon does extend the return window in Nov and Dec into Jan...

Reply to Grasswire2 (Original post)

Thu Dec 17, 2020, 02:07 PM

Dec 2020

https://sellercentral.amazon.com/forums/t/2020-extended-holiday-returns-policy/698989

Grasswire2

(13,708 posts)

3. delivered just a week too early to meet that requirement

Reply to wcmagumba (Reply #1)

Thu Dec 17, 2020, 03:15 PM

Dec 2020

But thank you for your time. Sincerely.

Jirel

(2,259 posts)

2. What is the manufacturer warranty?

Reply to Grasswire2 (Original post)

Thu Dec 17, 2020, 02:28 PM

Dec 2020

If all else fails and it’s a high-dollar printer (HPs are generally overpriced so I wouldn’t be surprised), there are lots of decent companies that can repair it.

Grasswire2

(13,708 posts)

4. It's not a high dollar printer.

Reply to Jirel (Reply #2)

Thu Dec 17, 2020, 03:19 PM

Dec 2020

$160.

But $160 for a total printed pages barely using more than one ink cartridge PLUS the aggravation of a failed machine is a real pain in the neck.

I don't print often, but just have this one project that is requiring the filling in of multiple questionnaires and is time sensitive.

regnaD kciN

(26,591 posts)

5. It should still have a year's factory warranty...

Reply to Grasswire2 (Reply #4)

Thu Dec 17, 2020, 03:39 PM

Dec 2020

I’d take it up with HP.

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