Computer Help and Support

Backseat Driver

(4,637 posts) Sat Jun 25, 2022, 02:45 PM Jun 2022

Any help?

My modem lights are good; my router lights are good; cables are good. Plugged into surge protector. Windows 10? I think I'm also experiencing some lag insofar as my pinned tabs don't return with their logos unless I restart; they take a long time to show up. Why do I continue to lose my wifi - power variations even though all looks good to go?

4 replies

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Any help? (Original Post) Backseat Driver Jun 2022 OP

Might you consider a UPS (universal power supply) ? Tetrachloride Jun 2022 #1

A lot can go wrong with windows, depending on what software/hardware is on the pc BootinUp Jun 2022 #2

Well, thinking back to my computer days... IjustDontlikeRepugs Jun 2022 #3

Run a malware scan. TwilightZone Jun 2022 #4

Tetrachloride

(8,482 posts)

1. Might you consider a UPS (universal power supply) ?

Reply to Backseat Driver (Original post)

Sat Jun 25, 2022, 02:53 PM

Jun 2022

I have one. Affordable and it does work. It will beep during a power fluctuation.

Additionally, have you done a virus check ?

Lastly, call your internet company.

BootinUp

(49,169 posts)

2. A lot can go wrong with windows, depending on what software/hardware is on the pc

Reply to Backseat Driver (Original post)

Sat Jun 25, 2022, 03:02 PM

Jun 2022

if you have run out of ideas, my suggestion would be to disconnect external drives, uninstall third party apps at least any that are possible suspects for issues, disable third party AV if you have it, and then run an in place upgrade/repair.

https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html

IjustDontlikeRepugs

(725 posts)

3. Well, thinking back to my computer days...

Reply to Backseat Driver (Original post)

Sat Jun 25, 2022, 03:16 PM

Jun 2022

Unplug router. Wait a few seconds and plug back in. Wait for it to reboot and try again. I’m assuming it’s a wireless router as well as a broadband modem. Isolate the problem. Obviously, your computer is having the problem. Try another device… your phone, tablet, or a friend’s computer to see if you have the same problem.

TwilightZone

(28,834 posts)

4. Run a malware scan.

Reply to Backseat Driver (Original post)

Sat Jun 25, 2022, 03:21 PM

Jun 2022

Download and run the free version of Malwarebytes here: https://www.malwarebytes.com/

If that doesn't find anything or fix the issue, try restarting or cycling the power (unplug for 15 seconds, plug back in, wait for boot) on your router and modem.

If that doesn't fix the issue, try running the network troubleshooter.

Start->Settings->Network & Internet->Status
Under Change your network settings, select Network troubleshooter.
Follow the steps and see if that resolves the issue.

If not, could be a wireless network card driver issue. Check the manufacturer's website for available updates.

Also update Windows 10 if you haven't already.

More troubleshooting steps (along with several suggested already):

https://www.highspeedinternet.com/resources/no-internet-connection-troubleshooting-guide

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