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SleeplessinSoCal

(9,644 posts)
Mon Feb 5, 2024, 06:09 PM Feb 2024

Star Membership issue

Living on a fixed income has restricted my ability to donate. For the first time I unintentionally set up automatic $10 monthly donation. I was trying to purchase 10 hearts for a dollar each.

I can't find a way to cancel. I tried just buying 10 hearts again and got a message saying I could not complete the transaction. I've no idea why. I need help.

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Star Membership issue (Original Post) SleeplessinSoCal Feb 2024 OP
Kicked so your post gets seen. calimary Feb 2024 #1
Thanks for the assist. SleeplessinSoCal Feb 2024 #6
If you set up a recurring payment and you want to cancel that, do this: EarlG Feb 2024 #2
PayPal sent me back here to cancel via a link SleeplessinSoCal Feb 2024 #3
Okay EarlG Feb 2024 #7
much appreciated. SleeplessinSoCal Feb 2024 #8
Hi again EarlG Feb 2024 #9
just to reiterate. SleeplessinSoCal Feb 2024 #10
I'm on my android. I'll try tge computer. SleeplessinSoCal Feb 2024 #4
Nope. I can't do what I need to do on laptop either SleeplessinSoCal Feb 2024 #5
after reading your plea my heart sank. SleeplessinSoCal Feb 2024 #11

EarlG

(22,513 posts)
2. If you set up a recurring payment and you want to cancel that, do this:
Mon Feb 5, 2024, 06:23 PM
Feb 2024

Go to this page:

https://www.paypal.com/myaccount/autopay

You'll have to log in to your PayPal account on the way. When you get there look on the left side of the page and you should see any automatic payments that you have set up. From there, you can find the one for DU and cancel it.

Cancelling the automatic payment does not cancel the initial payment, so your Star Membership will last for one year from today and you should get 10 hearts to give out.

If you did not get your hearts to give out, please let me know.

Thanks

EarlG

(22,513 posts)
7. Okay
Mon Feb 5, 2024, 08:17 PM
Feb 2024

I will take a look at this. I’m not in front of my computer right now but I’ll be able to resolve this for you shortly. Sorry for the delay.

EarlG

(22,513 posts)
9. Hi again
Tue Feb 6, 2024, 09:56 AM
Feb 2024

I've taken care of this -- the automatic payment has been canceled, but the initial payment still went through. So you get your star and hearts to give out, but the payment will NOT recur in future.

Please let me know if there any other issues with this, otherwise, thank you for being a Star Member!

SleeplessinSoCal

(9,644 posts)
10. just to reiterate.
Tue Feb 6, 2024, 03:29 PM
Feb 2024

I've never had this happen before. Thought I purchased 10 hearts and then instantly saw 4 DU mail thanking me for recurring donations.

SleeplessinSoCal

(9,644 posts)
5. Nope. I can't do what I need to do on laptop either
Mon Feb 5, 2024, 08:05 PM
Feb 2024

I need to cancel it here someplace.

Who can best help me do that?

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