Coming here because I don't know where to go.

Last edited Tue Feb 13, 2024, 01:48 PM - Edit history (1)

UPDATE - The problem went away on its own, but I want to report that I got an amazing reply from the forum manager of answers.microsoft.com, a support site peopled by volunteers. (I THINK they're volunteers... not MS employees anyway.) He re-stated my problem perfectly and told me some first steps to take to get more information for him. Since it wasn't at all clear that this was an Outlook problem, I was impressed. I always get good help from that site.
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I got my first smart phone a while ago. I'm 79 and if I didn't have easy contact with my daughter I'd be dead in the water.

As is so often the case I don't know who to contact for help with my ERR_CONNECTION_CLOSED problem.

Should I contact AT&T, my provider? Should I contact Apple/Iphone, the phone/OS provider? Should I contact Google because I'm using their browser on my phone? Should I contact Microsoft because I had just logged on to my Outlook.com account when I got the error?

On the off chance that this is a common occurrence, I'll detail the problem here.

I downloaded the Chrome app yesterday. I forget whether or not I've successfully looked at any sites. I'm trying to get at my e-mail.

I enter outlook.com in the browser search field. I forget exactly what I saw, but I was able to get to logon (URL changes to outlook.live.com just as it does on my computer. I enter my username and password. Right after I enter my password I get the ERR_CONNECTION_CLOSED problem. I'm at home where we don't have connection problems. I'm connected to our WIFI.

At one point I did decline to download the Outlook app. I just didn't want to deal with layers of complexity.

Anyway, my primary question is who should I go to for help? If anyone can address the specifics, that would be great!