Help!!! I've spent hours trying to recover my Google account and apparently have, but fail on inputting my old password.
I have a new password, but along with a new Google logon I need to input my old password and not remembering, or failing to input the old password that I had written down, I keep getting the red notice that it is the wrong old password. Under the "can't remember old password" I do not want to delete my local data.
Google has 3 methods of verifying that it is my account so why are none of them good enough?
If I could remember my old password I wouldn't be in this fix.
TIA
Tetrachloride
(8,448 posts)What model computer do you use ? Do you have an older computer ?
What do use use to access your Google account ?
Have your ever purchased anything at Google ?
elocs
(23,059 posts)I had just changed my password (nothing complex or long) and had written it down so I was confident I had it when I restarted my computer and was given the notice it was the wrong password, tried different variations (lowercase, upper case letters), still wrong.
Finally I was able to create a new password and recover my Google account. Then to get on again I was also asked for my old password which the reason I needed a new one is because I had the old one wrong.
This should not, not, not be this hard. I have 3 methods for Google to verify that it is my account, so why are they not good enough?
Basic LA
(2,047 posts)I'm getting occasional prompts to log into Google, but I don't remember ever having to do this. And as with all things tech, I'm sure chaos will ensue.
Tetrachloride
(8,448 posts)They have people and can get more. They just don't want to pay more salary.
elocs
(23,059 posts)And I don't want to end up deleting my local data when it says that I have successfully recovered my account.
Tetrachloride
(8,448 posts)TwilightZone
(28,833 posts)More organizations are moving to expiring local credentials so even if you saved them, you'll have to reenter them periodically. Many are 30 days.
walkingman
(8,344 posts)Have you tried the methods listed at these website?
https://gmailaccountrecovery.blogspot.com/
https://accounts.google.com/signin/recovery
Hope22
(2,875 posts)I have found using the two step verification helpful when password issues arise. By adding the cell phone number it will text the phone with a code to enter on the computer. That system has saved me more than once. Hope you are up and running soon! 😊
elocs
(23,059 posts)I tried a number of them with variations having the same last 4 characters. None worked. So for the hell of it I tried the one just previous to what I thought was the last and it was correct.
It did take a good number of frustrating hours that I had to simply let go of for a few days, using the Chomebook's guest mode.
But thanks to all who offered help.