Computer Help and Support

BlueKota

(3,643 posts) Sat Nov 9, 2024, 11:51 PM Nov 9

Google Play Store Question- Issue Resolved

Last edited Sun Nov 10, 2024, 12:58 PM - Edit history (1)

I have Google Play on Samsung 24. So I went to add a gift card I received tonight. When I tried it said no WI Fi connection. All my other apps were working and I was connected. I tried restarting my phone, shutting off my phone, cleared cache on gp ap, did a force stop, switched from wi--fi to mobile app, still getting same message. I tried everything you tube video recommended with no luck. Any suggestions?

10 replies

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Google Play Store Question- Issue Resolved (Original Post) BlueKota Nov 9 OP

Can you try from. A computer at home? LuvLoogie Nov 10 #1

Verizon. I did try that with no luck. BlueKota Nov 10 #2

Got in toch with Google Support. BlueKota Nov 10 #5

Cool LuvLoogie Nov 10 #6

Was it Google updates or phone system updates? LuvLoogie Nov 10 #7

Google Play App updates BlueKota Nov 10 #9

If your device isn't loading the store easy IbogaProject Nov 10 #3

Thank you BlueKota Nov 10 #4

Was able to contact their support BlueKota Nov 10 #8

Cool IbogaProject Nov 10 #10

LuvLoogie

(7,542 posts)

1. Can you try from. A computer at home?

Reply to BlueKota (Original post)

Sun Nov 10, 2024, 12:03 AM

Nov 10

Or turn off the wifi on your phone and try using the phone service network. What is your data plan?

BlueKota

(3,643 posts)

2. Verizon. I did try that with no luck.

Reply to LuvLoogie (Reply #1)

Sun Nov 10, 2024, 12:12 AM

Nov 10

That's a good idea about the computer. I do have a laptop I could try when I get up later this morning.

BlueKota

(3,643 posts)

5. Got in toch with Google Support.

Reply to LuvLoogie (Reply #1)

Sun Nov 10, 2024, 12:59 PM

Nov 10

They had me uninstall the newest updates that fixed it.

LuvLoogie

(7,542 posts)

6. Cool

Reply to BlueKota (Reply #5)

Sun Nov 10, 2024, 01:00 PM

Nov 10

LuvLoogie

(7,542 posts)

7. Was it Google updates or phone system updates?

Reply to BlueKota (Reply #5)

Sun Nov 10, 2024, 01:01 PM

Nov 10

BlueKota

(3,643 posts)

9. Google Play App updates

Reply to LuvLoogie (Reply #7)

Sun Nov 10, 2024, 01:04 PM

Nov 10

IbogaProject

(3,645 posts)

3. If your device isn't loading the store easy

Reply to BlueKota (Original post)

Sun Nov 10, 2024, 01:25 AM

Nov 10

Once you've ever logged into the playstore you can select apps for that device from the webpage for the google play store and then on the phone the app will get installed.