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Help please .... my mom's iMac has frozen up and she is worried that it is broken any ideas? (Original Post) Botany Oct 2018 OP
Do the keyboard and mouse connect via bluetooth? IphengeniaBlumgarten Oct 2018 #1
I'd take it directly to the Genius Bar if you spooky3 Oct 2018 #2
If you have an apple store nearby you could drop in and ask them. mobeau69 Oct 2018 #8
Sorry, I replied to the wrong poster. mobeau69 Oct 2018 #9
try holding down the shift key on start Ellipsis Oct 2018 #3
You could try plugging the keyboard and mouse into different ports thinkingagain Oct 2018 #4
If you press the power button, and keep your finger on the power button until the Apple logo appears still_one Oct 2018 #5
Don't panic. mobeau69 Oct 2018 #6
That is what I am going to check now Botany Oct 2018 #7
Try resetting the PRAM or NVRAM. Have revived a few macs that way emulatorloo Oct 2018 #10
Bingo Botany Oct 2018 #11
helpful people kanda Oct 2018 #12

spooky3

(36,207 posts)
2. I'd take it directly to the Genius Bar if you
Sun Oct 7, 2018, 08:55 AM
Oct 2018

Have one nearby. If not, you may be able to get help from Apple on the phone, for a fee.

Can you plug in a new mouse through a USB port and try it?

mobeau69

(11,591 posts)
8. If you have an apple store nearby you could drop in and ask them.
Sun Oct 7, 2018, 09:05 AM
Oct 2018

They are very helpful and there is no fee. I failed to take a loose label off a CD before inserting it in my drive and jammed it up. They took it apart and found the label crumpled up inside. Clearly my fault but they gave me a new drive for free. When I said that it was clearly my fault and I would pay for a new one they said no, we just want you to be happy! They pulled a new one off the shelf for me and I was on my way home!

Ellipsis

(9,183 posts)
3. try holding down the shift key on start
Sun Oct 7, 2018, 08:56 AM
Oct 2018

See if it boots into safe mode.... That's once the Apple logo appears... hold down the shift key immediately.

thinkingagain

(1,015 posts)
4. You could try plugging the keyboard and mouse into different ports
Sun Oct 7, 2018, 08:56 AM
Oct 2018

That has worked for me in the past.
Also check in settings that something didn’t get changed

still_one

(96,541 posts)
5. If you press the power button, and keep your finger on the power button until the Apple logo appears
Sun Oct 7, 2018, 08:56 AM
Oct 2018

see if that works.

There are ways you can also boot off an external drive or USB drive, but try that first

If there is important data, hopefully it has been backed up through Time Machine or other mechanism, then if it is a hard drive issue, it is pretty straight forward to restore the system to a new drive

The other obvious suggestion is Google, and worse gets to worse take it in to Apple


emulatorloo

(45,567 posts)
10. Try resetting the PRAM or NVRAM. Have revived a few macs that way
Sun Oct 7, 2018, 09:53 AM
Oct 2018

Here are instructions from Apple support:

Reset NVRAM or PRAM on your Mac
https://support.apple.com/en-us/HT204063

kanda

(183 posts)
12. helpful people
Sun Oct 7, 2018, 01:15 PM
Oct 2018

I see that it seems you've resolved the issue, I just wanted to pop in and say how thankful I am for a group of people who are willing to help others with issues without belittling or mocking anyone. Just helpful posts trying to fix something. I like seeing the good in people and have to remind myself once in awhile that there are many kind people in this world.

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