Apple Users

JudyM

(29,536 posts) Mon Jun 1, 2020, 12:07 PM Jun 2020

Anyone know of a good alternative to teamviewer / remote device access for iPad?

I’ve been talking my senior mom through how to do things on her iPad all the time, by phone... seriously every.day.

Got her to download teamviewer but for some reason we haven’t been able to connect it.

Ideally, I’d be able to either control her device to get what she needs done faster, or at least be able to see her screen because she can’t even tell me basic stuff like which app she’s in at the time.

8 replies

= new reply since forum marked as read

Highlight:

Anyone know of a good alternative to teamviewer / remote device access for iPad? (Original Post) JudyM Jun 2020 OP

Kicking in case my daughter sees this. democrank Jun 2020 #1

Skype? CloudWatcher Jun 2020 #2

TeamViewer does not need a paid plan. nilram Jun 2020 #6

You can do this with Zoom or Apple's Messages program. nilram Jun 2020 #3

Sharing with Messages is Mac-only CloudWatcher Jun 2020 #4

The OP didn't specify which platform their computer is on. nilram Jun 2020 #5

No computer, just 2 iPads, hers and mine. JudyM Jun 2020 #7

I was able to share with both TeamViewer and Zoom. nilram Jun 2020 #8

democrank

(11,250 posts)

1. Kicking in case my daughter sees this.

Reply to JudyM (Original post)

Mon Jun 1, 2020, 12:11 PM

Jun 2020

Hi, HB .......👵🏻❤️

CloudWatcher

(1,932 posts)

2. Skype?

Reply to JudyM (Original post)

Mon Jun 1, 2020, 12:22 PM

Jun 2020

I've not used it but it seems Skype is an option. And this guy says TeamViewer needs a paid plan to work!

https://9to5mac.com/2020/03/30/screen-share-iphone-ipad-mac/

nilram

(3,005 posts)

6. TeamViewer does not need a paid plan.

Reply to CloudWatcher (Reply #2)

Mon Jun 1, 2020, 03:02 PM

Jun 2020

As their website indicates, it's free for non-commercial use. Have been using it for many years with my MIL's computer and a few friends. It requires that both users are running the same version of their program, so I have kept different versions of their program available. Recently they disabled older versions, so we're all on the same version now.

Just tried it for computer->iPad and it works (for free). As or more complex than Zoom.

nilram

(3,005 posts)

3. You can do this with Zoom or Apple's Messages program.

Reply to JudyM (Original post)

Mon Jun 1, 2020, 12:58 PM

Jun 2020

With Zoom, she has to join your meeting and share her screen with you. Messages looks simpler—

https://support.apple.com/guide/messages/screen-sharing-icht11883/mac

Zoom looks too complex for my 95-year-old MIL, but I haven’t tried out Messages yet.

CloudWatcher

(1,932 posts)

4. Sharing with Messages is Mac-only

Reply to nilram (Reply #3)

Mon Jun 1, 2020, 02:05 PM

Jun 2020

Sadly Messages for iOS doesn't support screen sharing or remote control, it's Mac-only feature.

However ... if there is a Mac at the remote end in addition to the iOS device ... you can plug the iOS device into the Mac and make the iOS screen available to the Mac for movie recording ... then share the Mac screen with Messages and the remote Mac user can at least see the iOS screen. More than a couple of steps, and requires a Mac at both ends to make it work

And yeah, I think Skype would be easier to use than Zoom for this on an the iPad.

nilram

(3,005 posts)

5. The OP didn't specify which platform their computer is on.

Reply to CloudWatcher (Reply #4)

Mon Jun 1, 2020, 02:56 PM

Jun 2020

JudyM

(29,536 posts)

7. No computer, just 2 iPads, hers and mine.

Reply to nilram (Reply #5)

Mon Jun 1, 2020, 03:11 PM

Jun 2020

I wish I had a Mac

nilram

(3,005 posts)

8. I was able to share with both TeamViewer and Zoom.

Reply to JudyM (Reply #7)

Mon Jun 1, 2020, 04:57 PM

Jun 2020

From an iPad Mini to an iPhone. Lots of steps to do so with either application. I totally recommend you borrow a friends iPad, or have some other iOS device you can practice between. From the Apple support link I posted, messages still looks simpler once your mom is logged in, but I haven’t tried it yet.

(For TeamViewer, your iPad would need the “TeamViewer: remote control” app, and your mother’s iPad would use “TeamViewer:quick support.” I wasn’t able to remotely control the iPad, though.)

Reply to this discussion