Apple Users

Lulu KC

(4,183 posts) Mon Nov 16, 2020, 06:29 PM Nov 2020

Big Sur

I am having weird problems since installing upgrade over the weekend. I'm following all the directions to synch my iphone and macbook--but it's like they've never met each other. Has anyone had this problem and figured it out? All I can find is online is things I've already done that aren't working. I'll go to Apple support tomorrow if I can't get it figured out.

3 replies

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Big Sur (Original Post) Lulu KC Nov 2020 OP

Big Sur works for me ... CloudWatcher Nov 2020 #1

I ended up calling them Lulu KC Nov 2020 #2

Post removed Post removed Dec 2020 #3

CloudWatcher

(1,923 posts)

1. Big Sur works for me ...

Reply to Lulu KC (Original post)

Tue Nov 17, 2020, 01:55 PM

Nov 2020

Does the iPhone show up (in a finder window) if you attach with a USB/lightning cable? That's the easiest way for them to find each other. Though I do think the iPhone needs to be unlocked for the Mac to see it.

If the phone is unlocked and doesn't appear in a finder when attached with a cable, then the first thing I'd suspect is a bad cable and/or dirt in the ports on the iPhone or the Mac.

Only after it works over a cable, try to get it to sync over WiFi. It seems you do need to sync at least once over a cable before WiFi will work, see:
https://mashtips.com/backup-iphone-over-wifi-to-mac/

Lulu KC

(4,183 posts)

2. I ended up calling them

Reply to CloudWatcher (Reply #1)

Tue Nov 17, 2020, 02:44 PM

Nov 2020

It was a thing in settings on the iphone. For some reason, it now showed two possible macbook airs--one with sharing turned on, one not. I turned the other one on and it worked. No idea why it thinks I have two laptops but I'm not going to worry about it. Very brief chat with nice helpful person.

Response to Lulu KC (Original post)

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