Apple Users

KewlKat

(5,650 posts) Sun Dec 20, 2020, 12:50 AM Dec 2020

New iPad 12.9 - unable to get any Apps to download, even those purchased and on the iCloud

Is there a trick to downloading Apps? I had an iPad Pro 11 and it downloaded quickly and never an issue.

Trying to figure out what I'm doing wrong. I'm not getting any messages, it just spins...

I access APPS

Search for what I want

It brings it up, i click GET and that's as far as I can go. It never asks for my apple ID, etc.

thank you.

9 replies

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New iPad 12.9 - unable to get any Apps to download, even those purchased and on the iCloud (Original Post) KewlKat Dec 2020 OP

well do you have internet access ? drray23 Dec 2020 #1

I've been imessaging and just sent a test email and all is well. KewlKat Dec 2020 #2

Apple customer service is great..give them a call Thekaspervote Dec 2020 #3

Power cycled yet? CloudWatcher Dec 2020 #4

It won't shut down........ :( KewlKat Dec 2020 #5

Apple support is good .... CloudWatcher Dec 2020 #6

Yes..a hard restart many times fixes all kinds of things Thekaspervote Dec 2020 #7

in SETTINGS, under GENERAL, scroll down to SHUTDOWN Tetrachloride Dec 2020 #8

Shutdown, now able to download the Apps....yippee... KewlKat Dec 2020 #9

drray23

(7,964 posts)

1. well do you have internet access ?

Reply to KewlKat (Original post)

Sun Dec 20, 2020, 12:52 AM

Dec 2020

check that if its spinning its trying to connect.

KewlKat

(5,650 posts)

2. I've been imessaging and just sent a test email and all is well.

Reply to drray23 (Reply #1)

Sun Dec 20, 2020, 12:58 AM

Dec 2020

Thekaspervote

(34,653 posts)

3. Apple customer service is great..give them a call

Reply to KewlKat (Original post)

Sun Dec 20, 2020, 01:16 AM

Dec 2020

CloudWatcher

(1,924 posts)

4. Power cycled yet?

Reply to KewlKat (Original post)

Sun Dec 20, 2020, 01:17 AM

Dec 2020

Have you turned off and on the iPad yet? Not just the normal dark screen, but a real power-down and reboot?

If it still fails to download apps after a real power cycle, I'd suggest going to settings and logging out of the iCloud (store) and then logging back it. It could be a problem trying to figure out your app store login status.

And no, there's no trick. It should "just work"

https://www.lifewire.com/turn-off-every-ipad-model-1999824