Apple Users

northoftheborder

(7,608 posts) Mon Jul 5, 2021, 01:14 PM Jul 2021

Frozen out of my MacBook Pro

Just today I cannot open my Mac with my passcode. Haven’t contacted Apple yet.. just wondered if the recent large hacking could be responsible — I read that they have frozen a million devices. My phone and IPad not affected - they open with fingerprint, facial recognition. Anyone else experiencing this?

7 replies

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Frozen out of my MacBook Pro (Original Post) northoftheborder Jul 2021 OP

Mine is working so far. Ocelot II Jul 2021 #1

Where have you read this is widespread? Effete Snob Jul 2021 #2

An Apple(Core) Question wyn borkins Jul 2021 #3

Definitely call Apple Support. Big Blue Marble Jul 2021 #4

Maybe try this: Bristlecone Jul 2021 #5

It was as simple as restarting computer. Duh. Fine now. northoftheborder Jul 2021 #6

PEOPLE, one more thing, please. Make a 2nd ADMIN account Tetrachloride Jul 2021 #7

Ocelot II

(120,815 posts)

1. Mine is working so far.

Reply to northoftheborder (Original post)

Mon Jul 5, 2021, 01:21 PM

Jul 2021

Effete Snob

(8,387 posts)

2. Where have you read this is widespread?

Reply to northoftheborder (Original post)

Mon Jul 5, 2021, 01:30 PM

Jul 2021

I can’t find any reports of that.

wyn borkins

(1,109 posts)

3. An Apple(Core) Question

Reply to northoftheborder (Original post)

Mon Jul 5, 2021, 01:45 PM

Jul 2021

I am not an Appley McMac person, but will your MacBook Pro allow you to input your Apple ID and then request a 'new' passcode, perhaps, by way of a two-factor authentication method (hopefully, your smart phone)?

Big Blue Marble

(5,453 posts)

4. Definitely call Apple Support.

Reply to northoftheborder (Original post)

Mon Jul 5, 2021, 02:22 PM

Jul 2021

They are usually pretty good at troubleshooting. Or schedule an appointment with the Genius Bar.

Bristlecone

(10,486 posts)

5. Maybe try this:

Reply to northoftheborder (Original post)

Mon Jul 5, 2021, 05:02 PM

Jul 2021

https://m.

As someone else mentioned, multi factor and a reset should be very doable if you have tied your macbook to your Apple ID. Which you would almost have to have done. The Mac would be borderline useless w/o that.

northoftheborder

(7,608 posts)

6. It was as simple as restarting computer. Duh. Fine now.

Reply to northoftheborder (Original post)

Mon Jul 5, 2021, 09:16 PM

Jul 2021

Tetrachloride

(8,447 posts)

7. PEOPLE, one more thing, please. Make a 2nd ADMIN account

Reply to northoftheborder (Original post)

Sun Jul 11, 2021, 03:23 PM

Jul 2021

It is possible that a person's administrator account can be corrupted. I have seen it 2x.

Just make a 2nd admin account. You might never need it. Or, you can be like my junior high school teacher down the road and be grateful for forethought.

( I keep the same password on that account as my main account. -- ya ya ya)

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