Apple Users

brush

(57,965 posts) Fri Mar 4, 2022, 12:01 AM Mar 2022

Help. I just got a refurbised laptop so I don't have to sit at my desktop so much...

I'm having trouble setting it up as it keeps asking for a password and the passwords have to match. It's totally frustrating and I'm wondering if passwords were entered into it previously that I don't have access to.

It asks for my name, no problem. My email address. I got a hew one from gmail as my other one is used on by the desktop. Then it asks for the email address and password I just got but it still says passwords don't match in the verify field.

I'm thinking I may have to contact the seller.

8 replies

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Help. I just got a refurbised laptop so I don't have to sit at my desktop so much... (Original Post) brush Mar 2022 OP

May or may not work. multigraincracker Mar 2022 #1

Why did you get a new gmail address? ramblin_dave Mar 2022 #2

It asked for my email address but once I input it, it said that address is already in use. brush Mar 2022 #6

Contact the seller. What actions were done to the laptop to prepare it for selling? NCjack Mar 2022 #3

You can run some NJCher Mar 2022 #4

It may not work, but I would try Apple itself. Apple is insane about... TreasonousBastard Mar 2022 #5

Or visit Best Buys geek squad desk. 3Hotdogs Mar 2022 #7

Not sure I'd trust GeekSquad quixotic1 Mar 2022 #8

multigraincracker

(34,239 posts)

1. May or may not work.

Reply to brush (Original post)

Fri Mar 4, 2022, 12:04 AM

Mar 2022

Try “administrator” or google it.

ramblin_dave

(1,557 posts)

2. Why did you get a new gmail address?

Reply to brush (Original post)

Fri Mar 4, 2022, 12:04 AM

Mar 2022

You can use the same address on multiple devices.

brush

(57,965 posts)

6. It asked for my email address but once I input it, it said that address is already in use.

Reply to ramblin_dave (Reply #2)

Fri Mar 4, 2022, 01:19 AM

Mar 2022

NCjack

(10,297 posts)

3. Contact the seller. What actions were done to the laptop to prepare it for selling?

Reply to brush (Original post)

Fri Mar 4, 2022, 12:16 AM

Mar 2022

If prepared properly, it should be possible to start and register as owner with Apple. If not properly prepared, you will need the password for the Administrator.

NJCher

(38,151 posts)

4. You can run some

Reply to brush (Original post)

Fri Mar 4, 2022, 12:33 AM

Mar 2022

Password recovery software. There are many that lie and say they’re free.

Then you spend all kinds of time removing it.

Get Lasesoft or Lazesoft.

Can’t recall the spelling. It works, it’s free.

TreasonousBastard

(43,049 posts)

5. It may not work, but I would try Apple itself. Apple is insane about...

Reply to brush (Original post)

Fri Mar 4, 2022, 12:38 AM

Mar 2022

security, but they may have a fix for that

3Hotdogs

(13,502 posts)

7. Or visit Best Buys geek squad desk.

Reply to TreasonousBastard (Reply #5)

Fri Mar 4, 2022, 06:56 AM

Mar 2022

Ask if they think they would have a fix for that. If the do, it may be worth a couple of $$ and save a few hours of aggravation.

Apple could also fix it but BB is easier to access.

quixotic1

(26 posts)

8. Not sure I'd trust GeekSquad

Reply to 3Hotdogs (Reply #7)

Mon Mar 7, 2022, 08:12 PM

Mar 2022

There are a number of complaints about their services and training. One example: https://www.consumerreports.org/consumerist/9-confessions-of-a-former-geek-squad-geek/

Depending on where you're located, you might be able to find someone reputable using a service like thumbtack.com. (My wife found someone to replace the battery in her laptop.)

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