Amazon’s AI Cameras Are Punishing Drivers for Mistakes They Didn’t Make

Amazon delivery drivers say surveillance cameras installed in their vans have made them lose income for reasons beyond their control.

By Lauren Kaori Gurley
September 20, 2021, 9:47am

In early 2021, Amazon installed AI-powered cameras in the delivery vans at one of its depots in Los Angeles. Derek, a delivery driver at the facility, said the camera in his van started to incorrectly penalize him whenever cars cut him off, an everyday occurrence in Los Angeles traffic.

“Maintain safe distance,” the camera installed above his seat would say when a car cut him off. That data would be sent to Amazon, and would be used to evaluate his performance that week and determine whether he got a bonus.

“Every time I need to make a right hand turn, it inevitably happens. A car cuts me off to move into my lane, and the camera, in this really dystopian dark, robotic voice, shouts at me," Derek, who asked to remain anonymous because he feared retribution from Amazon, told Motherboard. "It's so disconcerting. It’s upsetting, when I didn't do anything.”

In February, Amazon announced that it would install cameras made by the AI-tech startup Netradyne in its Amazon-branded delivery vans as an “innovation” to “keep drivers safe.” As of this month, Amazon had fitted more than half of its delivery fleet nationwide with this technology, an Amazon spokesperson told Motherboard.

Motherboard spoke to six Amazon delivery drivers in California, Texas, Kansas, Alabama, and Oklahoma, and the owner of an Amazon delivery company in Washington who said that rather than encourage safe driving, Netradyne cameras regularly punish drivers for so-called "events" that are beyond their control or don't constitute unsafe driving. The cameras will punish them for looking at a side mirror or fiddling with the radio, stopping ahead of a stop sign at a blind intersection, or getting cut off by another car in dense traffic, they said.

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