Personal Finance and Investing

bluecollar2

(3,622 posts) Thu Apr 22, 2021, 11:39 AM Apr 2021

I have been on hold with Vanguard Brokerage services

for over an hour and thirty five minutes...

I'm starting to get pissed off.

13 replies

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I have been on hold with Vanguard Brokerage services (Original Post) bluecollar2 Apr 2021 OP

That reminds me. DURHAM D Apr 2021 #1

You have the patience of a saint SheltieLover Apr 2021 #2

I told Microsoft support once: Turbineguy Apr 2021 #3

And you want to give them money? I invest with doc03 Apr 2021 #4

Give them a call bluecollar2 Apr 2021 #8

Biden's proposed capital gains announcement caused the market to nosedive jmbar2 Apr 2021 #5

That's B.S. CountAllVotes Apr 2021 #6

See my response above... bluecollar2 Apr 2021 #9

I've had that job a few times CountAllVotes Apr 2021 #10

Update bluecollar2 Apr 2021 #7

I don't blame you CountAllVotes Apr 2021 #11

Nearly 4% in a credit union? How did you manage that? progree Apr 2021 #12

The rate went up briefly and I snagged it at that for 5-years CountAllVotes Apr 2021 #13

DURHAM D

(32,826 posts)

1. That reminds me.

Reply to bluecollar2 (Original post)

Thu Apr 22, 2021, 11:41 AM

Apr 2021

Time to think about my RMD.

SheltieLover

(59,302 posts)

2. You have the patience of a saint

Reply to bluecollar2 (Original post)

Thu Apr 22, 2021, 11:48 AM

Apr 2021

I'm sick of the "f you consumer" so called customer service.

Turbineguy

(38,256 posts)

3. I told Microsoft support once:

Reply to bluecollar2 (Original post)

Thu Apr 22, 2021, 12:04 PM

Apr 2021

"Never keep people on hold for longer than it takes to install Linux"

doc03

(36,518 posts)

4. And you want to give them money? I invest with

Reply to bluecollar2 (Original post)

Thu Apr 22, 2021, 12:58 PM

Apr 2021

Vanguard but do my business on line. I am surprised they are that bad with customer service. I made a telephone transaction with T Rowe Price a few days ago only took a few minutes and agent sounded like he was in the USA.

bluecollar2

(3,622 posts)

8. Give them a call

Reply to doc03 (Reply #4)

Fri Apr 23, 2021, 06:18 PM

Apr 2021

Let me know how that works for you...besides it's not my money....I'm just the executor of the estate.

jmbar2

(5,989 posts)

5. Biden's proposed capital gains announcement caused the market to nosedive

Reply to bluecollar2 (Original post)

Thu Apr 22, 2021, 01:05 PM

Apr 2021

They were probably inundated with panic calls from big investors to sell.

CountAllVotes

(21,032 posts)

6. That's B.S.

Reply to bluecollar2 (Original post)

Fri Apr 23, 2021, 03:56 PM

Apr 2021

They want you to hang-up and just go away already.

This is the reason why I don't do the stock market.

When the crash of 2008 hit, the investing counselor at the local bank called to move her money and NO ONE ANSWERED THE TELEPHONE!

Great fun investing isn't it?

It is YOUR money and they are being PAID by YOU to handle it and you are on hold for well over an hour?

I'd take my business elsewhere!

bluecollar2

(3,622 posts)

9. See my response above...

Reply to CountAllVotes (Reply #6)

Fri Apr 23, 2021, 06:19 PM

Apr 2021

It's not my money. I'm just the executor.

CountAllVotes

(21,032 posts)

10. I've had that job a few times

Reply to bluecollar2 (Reply #9)

Fri Apr 23, 2021, 10:10 PM

Apr 2021

It was a thankless job that I did not enjoy.

Some 25 years after one of the deaths, things are still emerging believe it or not.

bluecollar2

(3,622 posts)

7. Update

Reply to bluecollar2 (Original post)

Fri Apr 23, 2021, 06:16 PM

Apr 2021

The entire call ended up taking up over three and a half hours...

I am the executor of an estate and I was trying to get the funds transferred to a new trustee...

It goes without saying that as soon as the funds are legally transferred to the new trustee they will be moved from Vanguard to another source of investment.

CountAllVotes

(21,032 posts)

11. I don't blame you

Reply to bluecollar2 (Reply #7)

Fri Apr 23, 2021, 10:14 PM

Apr 2021

I had considered them for my IRA.

They were acting real slick with me and barked, "Where was YOUR father born?".

Pissed me off and I did not transfer anything to them.

My IRA is in a credit union still drawing ~4%.

I have full control of it, not some idiotic mutual fund company that seems to think they are in charge of the DOW et al.!

I had to fire the attorney in one case as the people named in the will were pissed off.

As I already mentioned, a thankless job for the most part that involved a lot of work! It started in 1996 and was a trust!

Unbelievable!

progree

(11,463 posts)

12. Nearly 4% in a credit union? How did you manage that?

Reply to CountAllVotes (Reply #11)

Fri Apr 23, 2021, 11:29 PM

Apr 2021

My IRA is in a credit union still drawing ~4%

Last July I rolled over a 4 year CD at my credit union at 1.44%. The previous time I rolled it over, 4 years earlier, it was about the same rate.

This has best 5 year rates of 1.15%
https://www.bankrate.com/banking/cds/cd-rates/#best-cd-rates

CountAllVotes

(21,032 posts)

13. The rate went up briefly and I snagged it at that for 5-years

Reply to progree (Reply #12)

Sat Apr 24, 2021, 11:22 AM

Apr 2021

I've still got a few years to go (matures in early 2024).

Nice not having to worry about it!

That rate lasted less than 2 weeks if I remember right.

It had been at 2.8% for several years after the 2008 crash.

I did not make a mint but I got what I thought was decent enough and again, worry-free and never a loss!

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