MN: Will fewer light-rail vehicles improve customer experience? Metro Transit is testing it out.

Will fewer light-rail vehicles improve customer experience? Metro Transit is testing it out.
July 13, 2022

The program that will take effect this summer will examine if a reduced number of light-rail vehicles per train equates to customers feeling safer.
Mischa Wanek-Libman




Metro Transit in Minneapolis, Minn., is reducing the number of light-rail vehicles in a train from three to two. The move will test if a reduced number of cars in a train improves the customer experience; more specifically, will the reduced number of cars help customers feel safer.

Both the METRO Blue and Green Lines will see reduced rail cars as part of the program, which will take place July 9 through Aug. 19. The test program is part of the agency’s Safety & Security Action Plan. The plan identifies 40 actions based around three areas of work – improving conditions of the system, training and supporting employees and engaging customers and partners – as a way to improve public safety on the transit network.

“Three-car vehicle sets have been our standard since the Green Line opened, but times have changed and we need to be open to all new ideas,” said Metro Transit Chief Operating Officer Brian Funk.

Each light-rail vehicle can hold up to 132 passengers. Crowding on light-rail trains shouldn’t be a concern with Metro Transit explaining light-rail ridership is at about half of pre-pandemic levels. ...............(more)

https://www.masstransitmag.com/rail/article/21273660/will-fewer-lightrail-vehicles-improve-customer-experience-metro-transit-is-testing-it-out