Taco Bell employee refused to take written order from man who is deaf, video shows

Max Londberg
,USA TODAY•January 4, 2019

CINCINNATI – An Ohio Taco Bell employee declined to take the order of a man who is deaf. The employee no longer works at the establishment, the company said in a statement.

The patron, sitting in a vehicle at a drive-thru window, appears to attempt to communicate with the employee by writing messages on his phone, according to video of the exchange shared Wednesday by the man's mother in a public Facebook post.

The woman, identified as Becky Burch, wrote that the incident occurred at a Taco Bell in Kettering, Ohio, near Dayton.

"This is my Deaf son getting discriminated against in the Taco Bell drive thru," the woman wrote. "He was trying to show them his order and they told him it was against company policy to take his order that way. Really??"

The employee also tells the man he will call 911 "if you don't move," according to the video.

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