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A deaf couple said they asked for help from a Delta agent, but police were called instead
Source: Washington Post
A deaf couple said they asked for help from a Delta agent, but police were called instead
By Kristine Phillips January 30 at 4:29 PM
A deaf couple accused a Delta Air Lines staffer of discriminating against them by refusing to communicate with them in a way they would understand — in writing. Instead, the couple said, the staffer rolled her eyes, the situation escalated, police were called, and they never got on their flight.
Socorro Garcia and Melissa Yingst have threatened to sue and said Delta should train its employees on how to communicate with deaf passengers.
In a statement, Delta said: “We have reviewed the situation with our Detroit team and continue to work with these customers to better understand what transpired. We take situations like these very seriously and as part of our culture of continuous improvement, we are using this as an opportunity to learn.”
The dispute happened at the Detroit Metro Airport on Sunday night, when Garcia and Yingst, who were in Detroit for the National LGBTQ Task Force’s Create Change conference, were heading home to California. The women said they had initially been told they would be able to sit together, even though their assigned seats were apart. At the gate, they tried to communicate their request using an iPhone, but the agent kept talking and refused to write anything down, the couple said in a Facebook video recounting their experience.
-snip-
By Kristine Phillips January 30 at 4:29 PM
A deaf couple accused a Delta Air Lines staffer of discriminating against them by refusing to communicate with them in a way they would understand — in writing. Instead, the couple said, the staffer rolled her eyes, the situation escalated, police were called, and they never got on their flight.
Socorro Garcia and Melissa Yingst have threatened to sue and said Delta should train its employees on how to communicate with deaf passengers.
In a statement, Delta said: “We have reviewed the situation with our Detroit team and continue to work with these customers to better understand what transpired. We take situations like these very seriously and as part of our culture of continuous improvement, we are using this as an opportunity to learn.”
The dispute happened at the Detroit Metro Airport on Sunday night, when Garcia and Yingst, who were in Detroit for the National LGBTQ Task Force’s Create Change conference, were heading home to California. The women said they had initially been told they would be able to sit together, even though their assigned seats were apart. At the gate, they tried to communicate their request using an iPhone, but the agent kept talking and refused to write anything down, the couple said in a Facebook video recounting their experience.
-snip-
Read more: https://www.washingtonpost.com/transportation/2019/01/30/deaf-couple-said-they-asked-help-delta-agent-police-were-called-instead/
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