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Paper Roses

(7,511 posts)
Tue Mar 24, 2015, 02:26 PM Mar 2015

Are you redoing your kitchen and bath? New fixtures? A suggestion.

Background.
Years ago we did a kitchen rehab and put in Peerless faucets. The faucets were supposed to be guaranteed for life. OK, we had a problem with the kitchen faucet. Called Peerless. We would have to remove the faucet, send it to them and wait for assessment and replacement. Could not wait for --however many weeks without a kitchen faucet. We chose to buy a new one. Choice was MOEN , and glad we did.

Throughout the many years we have had to replace a couple of gaskets and another internal part. Don't really know what to call the parts, but that does not matter. We have hard water and it does a job on the plumbing.

The Customer Service people at MOEN have been great. They have replaced the parts needed without any problem. NO questions asked except for me to explain what the problem was.
Today I called again because I had a pinhole leak in the spout. I wanted to ask about any product I could use to repair the pin hole. No questions from them. They are sending me a new spout.

Last August I had called about a gasket in the hot water intake. No problem, they sent a new one immediately. Again, no questions. I am so impressed with their service. There are so many companies that do not seem to care about service. MOEN has been great. Lifetime guarantee has been properly addressed by them. I will recommend them to anyone doing a home improvement job. Impressive!

10 replies = new reply since forum marked as read
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Are you redoing your kitchen and bath? New fixtures? A suggestion. (Original Post) Paper Roses Mar 2015 OP
My crappy bathroom will have Moen faucets when it is redone Warpy Mar 2015 #1
The plumber I used when I overhauled my bathrooms The Velveteen Ocelot Mar 2015 #2
The former mr. Kcass is a plumber, and highly recommends Kohler toilets. kcass1954 Mar 2015 #3
Yeah, plumbers I know like Moen for faucets. Hassin Bin Sober Mar 2015 #4
Only problem with Toto is avoiding Toto songs... Thor_MN Mar 2015 #7
We have Delta faucets. Lugnut Mar 2015 #5
Thanks for Posting! Sherman A1 Mar 2015 #6
Update:Amazing. The parts came today. Paper Roses Mar 2015 #8
hijacking your thread slightly dolphinsandtuna Mar 2015 #9
I've learned to never, ever skimp on plumbing equipment and supplies ... Auggie Apr 2015 #10

Warpy

(113,131 posts)
1. My crappy bathroom will have Moen faucets when it is redone
Tue Mar 24, 2015, 02:41 PM
Mar 2015

I learned my lesson in the kitchen years ago.

Moen builds their stuff so it can be repaired. Nobody else seems to. Since our water comes from a mile down, faucets need to be picked apart periodically and all the mineral caked bits removed and replaced. Moen is the only outfit I know of that allows that to be done easily. They also have a rack in the store with all the bits.

The Velveteen Ocelot

(121,220 posts)
2. The plumber I used when I overhauled my bathrooms
Tue Mar 24, 2015, 03:45 PM
Mar 2015

and got new plumbing strongly recommended Kohler, especially for toilets. He said he's always run into trouble with American Standard toilets leaking. That's the only advice I have...

kcass1954

(1,819 posts)
3. The former mr. Kcass is a plumber, and highly recommends Kohler toilets.
Tue Mar 24, 2015, 06:19 PM
Mar 2015

He refers to the other brand as American Substandard.

He also recommends Moen fixtures more than any other.

Hassin Bin Sober

(26,748 posts)
4. Yeah, plumbers I know like Moen for faucets.
Tue Mar 24, 2015, 09:49 PM
Mar 2015

Kohler and Toto for toilets.

A couple plumbing supply houses I deal with won't carry Kohler because Kohler sells to big box stores. They won't display an item that they have to compete with big box retailers selling at big discounts. One rep told me "I can get you Kohler but we refuse to display it"

 

Thor_MN

(11,843 posts)
7. Only problem with Toto is avoiding Toto songs...
Wed Mar 25, 2015, 08:04 PM
Mar 2015

Fixtures in the last building I worked in were Toto and I always had the irrational urge to starting singing "I miss the rains down in Africaaa...". Not something one necessarily wants to do when you are standing shoulder to shoulder with co-workers...

Sherman A1

(38,958 posts)
6. Thanks for Posting!
Wed Mar 25, 2015, 03:30 AM
Mar 2015

and for the tip. I just replaced the kitchen faucet a year ago and believe it is a peerless, however anything new going in will be Moen.

 

dolphinsandtuna

(231 posts)
9. hijacking your thread slightly
Sat Mar 28, 2015, 04:24 PM
Mar 2015

I called the garage door opener company to schedule an appointment for repair. What's wrong, said the lady. I explained. She said, Try cleaning off the photo eye, that's what can cause that. Two minutes walk out to the garage, rub, rub, presto, no more problem, saved me money, cost them a service fee. Thank you Fagan Garage Door company www.fagandoor.com in Rhode Island. They have never been anything but super. Just made the world a little nicer.

Auggie

(31,844 posts)
10. I've learned to never, ever skimp on plumbing equipment and supplies ...
Mon Apr 27, 2015, 02:39 PM
Apr 2015

and to research very thoroughly. Thanks for sharing Paper Roses -- this will be filed away for future reference.

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