Pets

NickB79

(19,483 posts) Mon Feb 6, 2023, 09:09 PM Feb 2023

Vetco screwed me out of $100 for my cat's vaccines

Vetco is an inexpensive vet service thru Petco, in case some don't know.

We rescued a kitten on Thanksgiving. We brought him in for his first series of vaccines in mid-Dec, including feline leukemia. We brought him back 4 weeks later for his boosters.

Last week, I brought him to his permanent vet to get checked out before his neuter appointment in a month. They looked at his records and realized that Vetco missed his leukemia booster, because it's not documented anywhere. So now, we need to redo his initial and booster shots because you need to give the booster within 4 weeks of the initial shot. That will cost a total of $130, on top of his neuter.

I called to complain to Vetco, and they refunded me......$27. That's a joke. I'm pretty pissed right now, all thanks to their mistake.

3 replies

= new reply since forum marked as read

Highlight:

Vetco screwed me out of $100 for my cat's vaccines (Original Post) NickB79 Feb 2023 OP

How much did you originally pay for the feline leukemia, and did the kitten actually Wingus Dingus Feb 2023 #1

He received the initial shot on his first visit NickB79 Feb 2023 #2

It's an aggravating situation, but since you got refunded on the first shot, Wingus Dingus Feb 2023 #3

Wingus Dingus

(8,292 posts)

1. How much did you originally pay for the feline leukemia, and did the kitten actually

Reply to NickB79 (Original post)

Mon Feb 6, 2023, 09:23 PM

Feb 2023

get it? Edit to add: I guess I'm confused--if your kitty never received the shots but have a receipt that shows you paid for them, then they should refund that without question if they don't have the date/lot/serial number/brand etc. that is usually documented on the record. If kitty didn't receive the shots and you didn't pay for them...then you just won 27 dollars.

NickB79

(19,483 posts)

2. He received the initial shot on his first visit

Reply to Wingus Dingus (Reply #1)

Mon Feb 6, 2023, 10:14 PM

Feb 2023

And I was billed for it.

On his subsequent visit, he didn't get the booster shot because Vetco screwed up. I wasn't charged for the booster, but without it, the first shot is worthless.

So the $27 refund was for the first shot, which I feel is woefully lacking. Their failure means I need to pay a different vet to redo the initial and booster, which will be a total of $130, AND my time and effort driving the 30 minutes each way to the vet's office (we live in the country).

Wingus Dingus

(8,292 posts)

3. It's an aggravating situation, but since you got refunded on the first shot,

Reply to NickB79 (Reply #2)

Mon Feb 6, 2023, 10:36 PM

Feb 2023

Vetco had to eat the cost of that, so at least you got some compensation for their screw-up--I must say $130 for two vaccinations seems like a lot at your regular vet, yikes. I would honestly have been surprised if Vetco reimbursed you for driving costs and inconvenience. I'm not sure anyone does that. But don't let it bug you, enjoy your sweet new kitten!

Reply to this discussion