Welcome to DU! The truly grassroots left-of-center political community where regular people, not algorithms, drive the discussions and set the standards. Join the community: Create a free account Support DU (and get rid of ads!): Become a Star Member Latest Breaking News Editorials & Other Articles General Discussion The DU Lounge All Forums Issue Forums Culture Forums Alliance Forums Region Forums Support Forums Help & Search

lillypaddle

(9,605 posts)
Wed Oct 12, 2022, 09:02 AM Oct 2022

My first experience with Lyft

(I'm posting this here because I don't know where else to post it)

Had a doctor's appointment, mainly for lab work so I could get my prescriptions refilled. I no longer have a car, so yesterday I booked a ride with Lyft, and they confirmed for this morning at 7:30 am. I had been fasting for the lab tests, no easy trick for me!

I'm standing on my porch at 7:30 with my oxygen, purse, and fully masked up. I look at my phone and there is a message from Lyft that my ride has be cancelled due to an error. WTF? Anyway, I'm hungry as hell, but decide that I've gone this far, so I try to book a ride with Uber. They decide they need a second credit card for security purposes. I provide all the info, and they respond that it doesn't match my first card (address, I guess). I gave up, went inside and cancelled my appointment.

It was impossible for me to find a direct phone number for either Lyft or Uber.

To say that I am mad and frustrated is an understatement. To any of you who use car services, have you had good experiences? Is it just me?

13 replies = new reply since forum marked as read
Highlight: NoneDon't highlight anything 5 newestHighlight 5 most recent replies
My first experience with Lyft (Original Post) lillypaddle Oct 2022 OP
Never had to deal with either one. But check with your insurance to see if niyad Oct 2022 #1
I'll check it out lillypaddle Oct 2022 #2
Do you have regular cab service in your area? Used to be yellow cab here, niyad Oct 2022 #3
Sure do lillypaddle Oct 2022 #10
Most counties have transportation services unc70 Oct 2022 #5
Nothing but GOOD experiences with Lyft. ProudMNDemocrat Oct 2022 #4
Have you contacted your Council on Ageing? Paper Roses Oct 2022 #6
Wow, how sweet and generous of you lillypaddle Oct 2022 #7
The time to book Lyft or Uber is under 1 hour b4 IbogaProject Oct 2022 #8
I think the business model of both Lyft and Uber is online communication not phones like a MLAA Oct 2022 #9
Yeah, I know lillypaddle Oct 2022 #11
Hope you find a good alternative that works for you ❤️ MLAA Oct 2022 #12
Thanks lillypaddle Oct 2022 #13

niyad

(120,281 posts)
1. Never had to deal with either one. But check with your insurance to see if
Wed Oct 12, 2022, 09:05 AM
Oct 2022

it offers medical transport.

niyad

(120,281 posts)
3. Do you have regular cab service in your area? Used to be yellow cab here,
Wed Oct 12, 2022, 09:26 AM
Oct 2022

now called z-trip. cheaper, somewhat more reliable.

lillypaddle

(9,605 posts)
10. Sure do
Wed Oct 12, 2022, 01:00 PM
Oct 2022

No phone numbers listed. What is up with none of these businesses wanting to talk to customers?

unc70

(6,328 posts)
5. Most counties have transportation services
Wed Oct 12, 2022, 09:38 AM
Oct 2022

Particularly for elderly and those covered by the ADA. These are generally in addition to fixed-route transit systems. How these services operate vary by locale, but most areas have something. Often part of Social Services.

ProudMNDemocrat

(19,093 posts)
4. Nothing but GOOD experiences with Lyft.
Wed Oct 12, 2022, 09:37 AM
Oct 2022

Now that I have moved, I will need to edit my home address to reflect where i live now.

ALL the drivers I have had went out of their way to assist me where I needed to go and were tipped well.

Sorry your experiences were not good.

Paper Roses

(7,506 posts)
6. Have you contacted your Council on Ageing?
Wed Oct 12, 2022, 09:56 AM
Oct 2022

I'm afraid I might face the same thing soon. Will be 80 in 2 weeks. I have health issues but thankfully they don't make it impossible to drive. Our COA offers rides to out local hospital or MD. There is no cost to join COA here, the services are varied but great.

I am facing some major health issues and am scheduled for another Ct Scan. Guess what...copay-$250.00. Since I live on Social Security and am trying to stay in my house, this is a big burden.

If I lived near you, I would have been happy to take you to your appointment and yes, I an a stickler about being "on time". If you are in the North Shore of MA, send me an email and I will help.


lillypaddle

(9,605 posts)
7. Wow, how sweet and generous of you
Wed Oct 12, 2022, 10:17 AM
Oct 2022

I live in Kentucky, although I'd rather live in MA.

When you're old and not well physically, everything seems like such a struggle. Such is life, huh?

Thank you, Paper Roses, I'll check into COA.



IbogaProject

(3,684 posts)
8. The time to book Lyft or Uber is under 1 hour b4
Wed Oct 12, 2022, 10:20 AM
Oct 2022

The time to book Lyft or Uber is under 1 hour before unless for a long run like to the airport. It would help to book a short ride with them to get all set with payment and identity issues. Lust has nicer drivers mostly. Medicaid pays for transportation, but eligibility varies widely state to state. There is a version that covers keeping you in your home with higher income limits than the basic low-income insurance.

MLAA

(18,635 posts)
9. I think the business model of both Lyft and Uber is online communication not phones like a
Wed Oct 12, 2022, 10:41 AM
Oct 2022

traditional taxi service. My sister did once find a phone number and called for a ride, but it is really not how they are set up to operate. I have used both services through my phone for some years now and never had a problem. If you have a smart phone and are interested you could have a friend help you get it set up. Then you can request a ride (or schedule one in advance) and then see where they are as they drive towards your location. And on the rare occasion a driver cancels, a new driver is assigned immediately and then you can see them progress to your location . If you decide not do this I’d look for a traditional cab service in your town that still has dispatchers that schedule your taxi if there are any.

lillypaddle

(9,605 posts)
11. Yeah, I know
Wed Oct 12, 2022, 01:03 PM
Oct 2022

but I had questions. I live in an apartment, and before I got cancelled, they wanted me to walk a block to meet them, and that isn't feasible for me. And I have a few questions.

Latest Discussions»Support Forums»Seniors»My first experience with ...