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Siwsan

(27,245 posts)
Tue Jun 20, 2023, 09:35 AM Jun 2023

Now the waiting game

I called Oak Street Health, per their email request, regarding my really bad experience on June 7. Now I'm waiting for a call back from their practice manager, sometime today. And, of course, my anxiety is peaking so I'm headed out to do some garden work.

My next appointment, just for lab work, isn't until the 5th and I'm still considering rescheduling. Hopefully this conversation will resolve this issue. I have NO intention of going into a shrill 'I want to talk to the manager!' mode. Mainly because I will be talking to the manager. I plan to stay calm and measured. After all, this was the first time I've EVER had an issue at Oak Street. I just really don't want to have another.

Ah, just another trigger with which I'll have to deal.

Time to attack the weeds.

7 replies = new reply since forum marked as read
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hlthe2b

(105,925 posts)
1. Calm discussion of what happened will undoubtedly be taken seriously. You help so many others
Tue Jun 20, 2023, 09:39 AM
Jun 2023

by doing so. Sure anyone can have a bad day, but if that is the case, the clinic will take that into account when assessing that physician's interaction with you. Good on ya!

onecaliberal

(35,529 posts)
2. Staying calm as best as you can will be helpful.
Tue Jun 20, 2023, 09:42 AM
Jun 2023

I wouldn't want that person in charge of my healthcare in any case.

LoisB

(8,488 posts)
3. I think you are handling this perfectly. Staying calm gets better results than screaming for the
Tue Jun 20, 2023, 10:04 AM
Jun 2023

manager. Good on you, now go get those weeds!

Goddessartist

(2,067 posts)
5. You've got this. You're helping others as well
Tue Jun 20, 2023, 10:26 AM
Jun 2023

with your call. Gardening, dirt, weeds...the best therapy, aside from kittehs

ShazzieB

(18,483 posts)
7. Nothing to add except wishes for a very fruitful conversation with the practice manager!
Tue Jun 20, 2023, 03:45 PM
Jun 2023

And of course, keep us posted!

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